Job Description

The Aftermarket Sales Representative serves as the primary point of contact for assigned customers, responsible for driving sales of aftermarket parts and services while ensuring a high level of customer satisfaction. This role manages the full sales cycle—from inquiry and quoting through order processing and invoicing—and proactively identifies opportunities to grow revenue within an established customer base. The position plays a key role in supporting outside sales, strengthening customer relationships, and contributing to the overall success of Harsco Rail’s aftermarket business.

Key Responsibilities

• Serve as the main point of contact for assigned customers regarding aftermarket parts and services, with a focus on increasing sales and strengthening relationships.
• Proactively generate new sales opportunities within the existing customer base.
• Maintain strong working relationships with current customers to support retention and satisfaction.
• Partner with outside sales to address customer needs, resolve issues, and support long‑term account growth.
• Evaluate customer inquiries and concerns, determine appropriate actions, and ensure timely resolution.
• Manage the complete sales order cycle, including quoting, order entry, follow‑up, and invoicing.
• Capture accurate and complete customer information and activity in the CRM system.
• Monitor competitive activity, market trends, and pricing dynamics to support strategic decision‑making.
• Promote continuous improvement and support process enhancements within the sales function.
• Provide backup support to team members as needed to ensure seamless customer service.
• Follow up on open inquiries, past orders, and dormant accounts to drive incremental sales.
• Perform additional related duties as assigned by management

Qualifications

Minimum Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Two or more years of experience in a sales environment or customer‑facing role; preference for candidates with railroad or industrial market experience.
• Knowledge of market pricing and competitive dynamics preferred.
• Proficiency with Microsoft Office applications.
• Strong communication, customer service, and problem‑solving skills.
• Ability to manage multiple priorities and maintain accuracy in a fast‑paced environment.

Core Competencies

• Teamwork and collaboration
• Effective communication
• Customer focus
• Integrity and trust
• Continuous improvement mindset
• Adaptability and flexibility
• Accountability and drive for results
• Planning, organizing, and project management
• Critical thinking and learning agility

Additional Information

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

If you have a difficulty applying for any job posted on Harsco Rail’s website because a disability prevents you from using the online system, Harsco Rail offers the following alternate application procedure: Contact Matthew Fink, HR Director NAOM, at 803-822-7440 and Harsco Rail will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. Please call only for disability application. All of your information will be kept confidential according to EEO guidelines.