Overview
We are seeking a driven and customer-focused Inside Sales Representative to support a fast-paced manufacturing environment. This role is ideal for someone who thrives on building relationships, managing accounts, and handling high-volume customer interaction. You will play a key role in supporting customers, processing orders, and coordinating with internal teams to ensure smooth production and delivery.

Key Responsibilities

• Manage and maintain customer accounts, ensuring high levels of satisfaction
• Process and enter customer orders accurately and efficiently
• Communicate with customers via phone and email (high call volume)
• Provide product support for items such as enclosure cards, envelopes, forms, and plant tags
• Assist with pricing, cost analysis, and quote generation
• Support production scheduling by coordinating customer needs with manufacturing teams
• Troubleshoot and resolve order or service issues in a timely manner
• Collaborate with internal departments including production and accounting

Qualifications

• Previous inside sales or customer service experience required (manufacturing or B2B preferred)
• Strong communication skills with a professional and confident phone presence
• Highly organized with the ability to manage multiple priorities
• Detail-oriented with strong accuracy in order entry and data handling
• Comfortable working with numbers, including pricing and cost analysis
• Ability to work both independently and in a team environment

Preferred Skills

• Experience in a manufacturing or packaging environment
• Knowledge of pricing strategies and cost analysis
• Familiarity with Microsoft Office (Excel, Word, Outlook)
• Experience with AS400 or similar systems is a plus

IND3