ABOUT

Property Leads is a Pay-Per-Lead company that generates inbound, motivated seller leads in the real estate investor space. We are a team of driven individuals with lofty goals for the company and ourselves. Many companies describe themselves as families. We are more of a high-performance sports team looking to win the yearly championship. The ideal candidate is highly driven, enjoys working, is fun and friendly, and is willing to face challenges head-on in a fast-paced, ever-evolving environment.

ROLE

We seek an exceptional closer and retainer capable of achieving remarkable results in the Property Leads Sales and Retention role. The role will sell motivated seller leads to inbound & outbound prospects and manage their pipeline of prospects. They are also an essential component of our customer experience. This role understands that they are more than “Sales”; they are the first impression a prospect will get of the company, and thus, they must be professional, friendly, an effective communicator, and excellent at building rapport. You must be motivated by helping clients achieve the highest levels of success in real estate. We are seeking someone with at least one year of commission sales experience.

The successful candidate will be responsible for new client onboarding, existing client management, nurturing, and, most importantly, retention. This role demands time and attentiveness (far more so than a traditional 9-5 job). They will work closely with our Sales Manager.

RESPONSIBILITIES

• Establish, develop, and maintain positive business and customer relationships.
• Conduct scheduled onboarding calls for new clients.
• Prospect for leads on social media, LinkedIn, and cold calling real estate investors
• Contact clients who have not purchased a lead in less than 90 days.
• Contact clients requesting to cancel to see where things went wrong and retain.
• Build trust and transparency with all clients.
• Move all prospects to the proper pipeline stage via CRM throughout the day.
• Maintain a clear, up-to-date, and accurate pipeline in our CRM.
• Follow up diligently and consistently with potential clients over extended periods.
• Document all interactions with all prospects and clients in the “notes” section of CRM, escalating to the Support team as needed.
• Educate prospects on what we offer from an expert's perspective.
• Allow the Sales Manager to shadow calls and give feedback.
• Available minimum of five days per week with weekend work as needed.
• Use internal and external resources to maintain up-to-date knowledge of our offer and the real estate investor space.
• Be mindful of any emerging patterns of negative client feedback and report them to the sales manager.
• Limit churn by speaking to customers who have issues.
• Work closely with our refund team to resolve a declined refund dispute that the lead buyer declined. We are explicitly sticking to our refund policy and helping our lead buyers understand and respect it.
• Work closely with our customer support team to ensure customer's questions, requests, or concerns are resolved promptly.

RESULTS

• Maintain or exceed an overall month-on-month closing rate of 50%.
• Maintain or improve our overall month-on-month total churn rate of 3%.
• Respond to customer inquiries and have them resolved within 12 hours.
• All qualified prospects are consistently and indefinitely followed up with.
• There is an effective line of communication between this role and the Sales Manager in which all necessary information is communicated promptly.
• Continuously improve communication skills.
• All internal communication cycles are adequately followed.

REQUIREMENTS

• Highly motivated and hungry to grow and become a top sales earner.
• To be considered for this role, at least one year of commission sales experience.
• A minimum of 8.5 hours of time slots are open daily for onboarding/retention calls. (Property Leads provides 2-4 scheduled calls per day. If you are light on calls, plan to prospect the CRM, social media, and cold calls)
• Weekend work will be necessary.
• Proven work experience with client retention, customer success & sales.
• Check your ego at the door. We are all accountable and coachable. : )
• Excellent communication skills, including listening and facing conflict head-on.
• Excellent at building rapport.
• Willing to work in the fast-paced environment of a startup company.
• Open to learning new processes in sales.
• Responsible, self-sufficient, and able to properly manage one's own time.
• Well-organized and able to maintain a pipeline that can be observed and understood by the Sales Manager
• Strong interpersonal skills
• Experience as a real estate investor is preferred but optional.
• Must be able to attend real estate events and hit in-person sales KPIs

COMPENSATION

• $60K base plus monthly commissions (Target OTE is 100K-150K)
• Commissions paid out monthly
• KPIs
• Hitting all requirements established above

PERKS

• Paid time off
• Access to high-level real estate investor networks and strategies.
• High-level sales training, both in-house and outsourced.
• Paid for travel to conferences and group training.