Benefits:

Bonus based on performance

Dental insurance

Health insurance

Paid time off

Training & development

Sales & Service Coordinator — Shine of Cincinnati

Location: Cincinnati, OH (In-Person or Hybrid) Employment Type: Full-Time Compensation: Competitive hourly + performance-based bonuses Reports To: Director of General Services

Who We Are:

Shine of Cincinnati is a fast-growing home services company specializing in high-end window cleaning, pressure washing, landscape lighting, gutter cleaning, and seasonal + permanent holiday lighting. We pride ourselves on delivering premium service with a personal touch—and we’re looking for someone who can help us continue to grow and deliver world-class experiences to our customers.

Your Role:

As our Sales & Service Coordinator, you’ll be the first point of contact for many of our customers and play a key role in making sure every job runs smoothly—from the first phone call to the final invoice.

Key Responsibilities:

Lead Handling: Answer incoming calls, respond to new leads via text/email/phone, and manage communication within our CRM and messaging platforms (Podium, Housecall Pro, Bpro).

Estimating: Use our estimate templates and quoting software to prepare and send estimates to customers. Ensure accurate job scoping by communicating with the sales/ops team.

Scheduling: Coordinate crew schedules, confirm appointments, and ensure all jobs are properly routed and prepped.

Customer Communication: Send reminders, confirmations, and follow-ups. Handle inbound customer questions or issues with professionalism and warmth.

Invoicing & Payment: Generate and send invoices, track payment status, and follow up as needed.

Team Support: Keep things organized behind the scenes. Update lead tags, maintain customer records, and support reporting and KPI tracking.

What We’re Looking For:

Strong communicator who can multitask and stay organized

Confident using software tools like Google Sheets, CRMs, and messaging apps

Comfortable working in a fast-paced, seasonal business

Experience in customer service, admin, or sales support preferred

Bonus: Familiarity with Housecall Pro, Podium, Bpro, or Zapier

Why Join Shine of Cincinnati?

Be part of a fun, fast-moving team with big growth goals

Opportunity to grow into a leadership or full-time operations role

Work in a company where your ideas matter and your impact is visible

Flexibility in scheduling and performance-based bonuses