Sales Subscription Renewal Specialist

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Itasca Consulting Group

Sales Subscription Renewal Specialist

Minneapolis, MN
Full Time
Paid
  • Responsibilities

    Sales Subscription Renewal Specialist (Minneapolis, USA)

    Location: Itasca Consulting Group, Inc., Minneapolis, Minnesota, USA

    Employment Opportunity

    Are you a results-driven sales professional with a passion for building strong customer relationships? Itasca Consulting Group, Inc. (ICG), a world leader in consulting and software engineering for over 40 years, is seeking a Subscription Renewal Specialist to join our team in Minneapolis.

    In this critical sales role, you will be responsible for securing timely subscription renewals, driving revenue growth, and expanding client partnerships. You will serve as the primary point of contact for customers, ensuring satisfaction and fostering long-term relationships.

    Position Overview

    Reporting to the Director of Marketing & Sales, the Subscription Renewal Specialist manages the full subscription renewal cycle. This role is a critical part of our sales team, focused on driving on-time customer retention while also providing exceptional account support and identifying new sales opportunities.

    Why Choose Itasca Consulting Group?

    1. Influence & Growth: Make meaningful contributions in a nimble, technically respected firm where your ideas drive improvement.
    2. Inclusive, Collaborative Culture : We value diverse perspectives and foster mutual respect, shared learning, and a strong sense of ownership within a casual work environment that supports work-life balance.
    3. Modern Flexibility: Onsite or hybrid work options with flexible start and end times.
    4. Benefits: * Annual performance bonus + potential equity awards * 25 days off (PTO + holidays) * 100% employer-paid health & dental coverage (employee) , 70% coverage for dependents * Health savings account (HSA) with employer contribution, optional FSA * 401(k) with company match * Paid parental leave, short and long-term disability, and life insurance * 100% employer-paid parking or Metro Transit pass * Voluntary vision coverage * Employee Assistance Program (EAP)

    Key Responsibilities

    • Manage the end-to-end subscription renewal process to ensure on-time customer retention
    • Prepare, deliver, and negotiate renewal quotes and agreements to exceed sales targets
    • Identify and qualify upsell and cross-sell opportunities during client conversations
    • Build and maintain trusted, long-term client relationships that drive satisfaction and loyalty
    • Serve as a trusted advisor, understanding customer needs and aligning them with product solutions
    • Track renewal opportunities and maintain accurate pipeline records in CRM systems
    • Collaborate with Sales, Customer Success, and Finance teams to streamline processes and reduce churn
    • · Proficiency in subscription-based sales
    • · Demonstrate proficiency in subscription-based sales with strong negotiation and urgency skills

    Key Success Factors

    • Consistently achieving and exceeding renewal rate targets
    • Strong customer relationship management and communication skills
    • Ability to balance high-volume renewal transactions with consultative client engagement
    • Accuracy and timeliness in forecasting, reporting, and documentation

    Minimum Requirements

    • Prior sales experience (subscription-based preferred)
    • Bachelor's degree preferred
    • Technology systems, internet and social media savvy – preferably experience with electronic payments, Microsoft Dynamics 365 Customer Relationship Management (CRM), Sales Automation Platforms, and Email Marketing Services
    • Familiarity with online payment methods and electronic transactions.
    • Experience with subscription-based products
    • Ability to work both independently and collaboratively

    Job Details

    Job Type : Full-time

    Location : Downtown Minneapolis, Barrel House boutique office building overlooking the Mississippi River and Stone Arch Bridge. Company-paid parking or bus passes provided

    Schedule : Monday–Friday; primarily on-site with occasional hybrid/remote work at the supervisor's discretion.

    Additional Requirements

    Successful completion of:

    • Criminal background check
    • Verification of employment history, education, and licenses
    • Talent and skills assessment
    • Must be legally authorized to work in the U.S. without present or future sponsorship (e.g., H-1B, L-1, TN). Candidates on or for CPT/OPT are ineligible

    Salary : $26-$33/hour

    Itasca Consulting Group, Inc., is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable.

    To apply, please submit your cover letter and CV.