Benefits:
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Company: Closets by Design – Salt Lake City
Location: In-Office Only (Utah Candidates)
Schedule: Full-Time | M–F 8:00 AM – 5:00 PM | Rotating Saturdays.
The Sales Support role is responsible for supporting daily operations across front office functions, sales coordination, and workflow management. This position ensures smooth communication between clients, sales, and operations while maintaining accuracy, organization, and timely follow-up throughout the project lifecycle.
Key Responsibilities:
Sales Team Support
Manage reports, including tracking payments
Complete 48-hour follow-ups with clients and prospects
Upload and manage Pixieset galleries
Maintain inventory of soft supplies for designers
Communicate with designers regarding paperwork and timelines
Active projects
Unsold opportunities and follow-ups
Assist in training and coaching on Lite & Simple designs
Support and participate in sales meetings
Paperwork & Workflow Coordination
Perform plan checks on all projects
Assist with Closet Pro proposals and design support
Ensure completion of 48-hour MPW follow-ups
Scan and deliver completed paperwork to engineering
Resolution Support
Monitor email communications for engineering-related issues
Assist in resolving project kickbacks or discrepancies
Coordinate with designers to obtain required responses
Verify all issues are resolved and properly documented
Core Competencies
Strong organization and attention to detail
Effective communication across teams and with clients
Ability to multitask and manage multiple workflows
Problem-solving and follow-through mindset
Proficiency in internal systems and reporting tools
Success in This Role Looks Like
Timely and accurate handling of client communication and scheduling
Seamless coordination between sales, design, and operations
Minimal delays due to paperwork or workflow gaps
Proactive follow-up and issue resolution
Front Office Support
Answer incoming phone calls and direct inquiries appropriately
Schedule and confirm lead appointments
Assist with client communication and issue resolution
Support installation-related inquiries, including punch list coordination
Send payment links and assist with payment processing
Manage and update the installation scheduling board
Receive and organize incoming sales orders
Provide workflow financial support (after training)
Conduct 10-day confirmation calls prior to install
Complete post-install follow-up calls as needed
Strong support that enables the sales team to focus on closing and designing
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Closets By Design Corporate.