Benefits:
Dental insurance
Health insurance
Paid time off
Profit sharing
Vision insurance
We are looking for a Sales Support Coordinator to join our growing team here in Gaithersburg, Maryland. The ideal candidate is someone who can balance strong organizational skills with excellent communication while providing a seamless, professional experience for both our sales team and our clients. This role plays a key role in supporting the sales team through administrative coordination, quoting assistance, customer follow-up, and maintaining organized processes. This position ensures smooth handoffs between sales, and operations, helping drive efficiency and an excellent customer experience.
We are looking for a professional who takes pride in their work, values accuracy, and is eager to learn and grow in a fast-paced environment. Must be a quick learner!
NOTE: This is an in-office position
***If you are interested in this position, call Courtney at 240-778-2112
About Us:
ComTech Systems is a family-owned small business located in Gaithersburg, MD. We are a full-service provider of IT solutions to SMB organizations. We have earned an outstanding reputation for quality service by maintaining a team of hardworking professionals with a focus on exceeding our customers’ expectations.
We value and reward:
•Respect in every relationship
•Doing "Whatever it Takes" to exceed expectations
•Pursuit of continuous education and professional development
•Proactive and candid communication that builds teamwork and leads to positive change
•Innovation, risk taking and creativity
•Forward thinking that proactively solves customer problems
Our Mission:
To provide customized IT solutions, delivered by knowledgeable and dedicated professionals in order to increase our clients efficiency, security, and profitability.
Responsibilities:
Manage leads, create opportunities, and set appointments, ensuring timely follow-up and next steps.
Monitor sales pipeline, maintain PSA/CRM data, and document all activities, notes, and follow-ups to keep deals moving forward.
Attend sales meetings, document action items, and assist with agendas and collateral preparation.
Respond to customer and prospect inquiries, including email campaigns, onboarding, and follow-ups.
Send follow-up emails, reminders, and updates on behalf of the sales team.
Create and manage email templates and PSA follow-up activities for stale or lost leads.
Support one-off sales requests (computers, phones, licenses, accessories) and prepare accurate quotes.
Assist with marketing initiatives, including email drip campaigns, collateral distribution, and event coordination (Lunch & Learns, webinars, etc.).
Facilitate smooth communication and handoffs between sales, marketing, and service teams.
Maintain certifications and stay current with industry training.
Document processes while suggesting improvements.
Provide superior client and internal communication.
Assist colleagues as needed.
Requirements:
High school diploma or higher education.
Strong computer skills and comfort with CRM, PSA, and office software.
Ability to quickly learn new tools, processes, and systems.
Excellent organizational skills with strong attention to detail and accuracy.
Ability to manage multiple tasks, meet deadlines, and work effectively under pressure.
Experience in customer service or supporting a sales team.
Dependable, flexible, and professional demeanor.
Self-motivated, engaged team player with a positive attitude.
Excellent verbal and written communication skills.
Ability to maintain discretion and confidentiality.
Calm and professional approach when handling customer inquiries or challenges.
*On your cover letter, tell us one professional or personal goal.
Bonus Points:
Experience supporting a sales team, preferably in technical or managed services.
Familiarity ConnectWise
Experience with lead generation, appointment setting, or client onboarding.
Solid understanding of technology.
Experience working in a small business environment.
Working Hours:
Monday - Friday 8am-5pm (with a one-hour lunch break)
Perks:
Medical, Dental, Vision, Disability, IRA Match, Industry Certifications