The Sales Support Specialist partners with multiple areas of the business to identify, develop and execute continuous improvements that help resolve specific business problems.

DUTIES AND RESPONSIBILITIES

• Partners with others on the development, communication and implementation of operations policies, procedures and best practices in the Acxiom Channel & Alliances organization.
• Works with all channel and alliances teams and legal team to create, maintain and improve processes and tools to enable how requests for legal assistance are submitted, prioritized and tracked
• Performs contract/audit support for all channel and alliances teams
• Utilizes knowledge to perform usage reporting, billing and invoicing for our channel teams
• Utilizes internal Acxiom systems such as Marketplace, Sharepoint, Listkey, Billing Systems, etc. to ensure everything is processed.
• Utilizes expertise and/or identifies subject matter experts to define improvements, data capture and analysis, infrastructure support, tool ownership and compliance with procedures, etc.
• Ensures that processes, policies and procedures align with corporate vision.
• Coordinates and/or leads process improvement initiatives through the disciplined use of measurements, accountability and analysis.
• Help create and implement the creation of financial and operational metrics and business rules to help manage the Partnerships organization and work with leadership, finance, sales operations and other cross functional teams to deploy them
• Proactively delivers insights, findings and recommendations regarding business performance and opportunities through use of performance analytics to help the team make informed decisions on partner strategy, segmentation, forecasting, resource allocation, etc.
• Using strong project management skills, drive improvement projects in other areas as needed
• Provide other direct partner support as needed

PRODUCT KNOWLEDGE AND UNDERSTANDING: Strong knowledge of business improvement management.

Required

• Bachelor's degree with at least 2-5 years of partner operations/support/management and analysis experience, preferably in a both a B2B and B2C context with a range of partner types
• 2 years of experience at a company that sells data it creates and/or stewards
• Highly adept at Cross Functional Collaboration - within Acxiom and with partners
• Strong working knowledge of how back office systems (finance, billing, CRM, sales operations, etc.) work
• Strong working knowledge of partner and direct sales go to market processes

Preferred

• A team-oriented self-starter who is comfortable multi-tasking and wearing many hats in a fast-paced team environment.
• Excellent communication and relationship skills are needed to excel in this role.
• Required to provide mentorship to other team members in related roles.
• Ability to serve as project leader in the development and implementation of new operations programs and processes.
• Should be able to understand and articulate overall corporate strategic imperatives and align projects to them.
• Creativeness, resourcefulness and the ability to work independently
• Strong written, verbal, editing, and presentation skills
• A deep sense of ownership and accountability
• Team player

TRAVEL % Up to 20% LOCATIONS: Conway, AR NY/NJ New England Remote

PRIMARY LOCATION CITY/STATE: Homebased - Conway, Arkansas ADDITIONAL LOCATIONS (IF APPLICABLE): Acxiom is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.

Acxiom is a customer intelligence company that provides data-driven solutions to enable the world’s best marketers to better understand their customers to create better experiences and business growth. A leader in customer data management, identity, and the ethical use of data for more than 50 years, Acxiom now helps thousands of clients and partners around the globe work together to create millions of better customer experiences, every day.