Job Description

Job Purpose

The Sales Support Specialist position will provide direct support for Clinical Tower's End User Sales Team. This is an outstanding opportunity to join a world-class organization and contribute to our ambitious goals by ensuring flawless execution of support tasks that drive sales success.

Key Responsibilities

• Interact with customers from various fields in a laboratory setting.
• Triage customers to the appropriate Sales Account Manager/Account Executive and assist in lead generation.
• Manage customer quotes and literature requests for diverse product lines.
• Receive all technical calls and triage appropriately.
• Update and maintain CRM systems.
• Capture new product inquiries.
• Perform other duties as assigned by Sales Director.

Qualifications

Knowledge, Experience and Technical Skills

• Highly effective oral and written communication skills.
• 3 – 5 years of customer-facing experience.
• Understanding of sales processes and goals.
• CRM experience is a plus.
• Proficient in Microsoft Word and Excel.
• Ability to multi-task and function independently in a fast-paced environment.

Background and/or Experience

• Associate’s Degree (Bachelor’s Degree preferred).
• Five years of relevant work experience.
• CRM experience and customer interfacing highly preferred.
• Proficient in Microsoft Office.

Additional Information

About LGC:

LGC is a leading, global life science tools company, providing critically important components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality, and range.

Our values

• PASSION
• CURIOSITY
• INTEGRITY
• BRILLIANCE
• RESPECT

Equal opportunities

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or parental status, religion, or belief. Short listing, interviewing and selection will always be carried out without regard these factors.