Benefits:

Paid time off

About Us:

We are a leading luxury RV rental company specializing in providing high-end RVs for the entertainment industry, including film, TV, and special events.

Job Summary

We are seeking a highly organized, detail-oriented, and proactive Customer Service & Sales Specialist with QuickBooks expertise to join our dynamic team. In this role, you will be the primary point of contact for clients, overseeing the entire luxury RV rental process from initial inquiry to final booking, and beyond. Your expertise will ensure a seamless and exceptional client experience, while managing all aspects of the rental process with precision and care.

Responsibilities:

Client Relations & Customer Service: Serve as the primary point of contact for clients, guiding them through the entire rental process, addressing inquiries, and providing exceptional customer service.

Inquiries & Estimates: Respond to client inquiries, provide rental estimates, and clearly explain rental offerings to ensure clients understand all options.

Rental Agreements & Documentation: Prepare and manage rental agreements, contracts, and related documents, ensuring accuracy and attention to detail.

Rental Equipment Documentation: Ensure that any additional rental equipment requested by the client is accurately documented in the rental agreement and contracts. This guarantees that the drivers are fully informed of what equipment should be included with the high-end RV during pickup.

Billing & Invoicing: Issue estimates and invoices via QuickBooks, ensuring smooth and timely financial transactions.

Driver Scheduling: Coordinate and manage driver schedules to ensure timely high-end RV pickups, handling all logistical details such as locations and arrival times.

Lead Management & Sales: Serve as the primary salesperson, managing leads, providing estimates, following up with potential clients, and closing deals.

Marketing Support: Promote the brand through social media platforms (Google, Instagram, LinkedIn), helping to raise visibility and grow the company’s presence.

QuickBooks Management: Handle client setups, estimates, and invoicing via QuickBooks to ensure smooth operations.

After-Hours Client Support: Provide after-hours client support via phone or email, ensuring clients are taken care of and their needs are addressed promptly.

Team Collaboration: Support the team as needed and assist in various business operations, ensuring overall success.

Qualifications:

Customer Service Experience

Sales Experience

QuickBooks Expertise

Self-Starter & Team Player

Strong Communication Skills

Attention to Detail

Multitasking Ability

Adaptability & Open to Feedback

Organizational Skills

Tech-Savvy: (CRM systems)

Positive & Flexible Attitude

Flexible Availability