We are seeking a Sales and Operations Manager to lead our plumbing service and sales operations in Wausau, Wisconsin. This role combines sales leadership, operational oversight, and field engagement to drive revenue growth and exceptional customer service.

The ideal candidate understands the plumbing industry, thrives in a customer-facing environment, and has the ability to lead service technicians while actively participating in sales presentations and field opportunities.

This individual will also support business operations including payroll review, bank deposit oversight, CRM management (ServiceTitan), and performance leadership of service technicians.

KEY RESPONSIBILITIES

Sales Leadership & Business Development

• Conduct in-home and onsite plumbing sales presentations for customers.
  

• Support technicians in identifying and closing service and replacement opportunities.
  

• Develop and execute strategies to grow plumbing service and installation revenue.
  

• Train technicians on ethical selling, customer communication, and service excellence.
  

• Monitor sales performance metrics and coach team members to achieve revenue targets.

Field Leadership

• Lead, mentor, and manage plumbing service technicians.
  

• Provide hands-on field support, ride-alongs, and training.
  

• Ensure technicians deliver exceptional customer experiences.
  

• Maintain high standards for quality workmanship and safety compliance.

Operations Management

• Manage daily operations of the plumbing service department.
  

• Review payroll for service technicians and office staff.
  

• Oversee daily bank deposits and financial documentation.
  

• Ensure efficient job scheduling, dispatch coordination, and job completion.

CRM & Technology

• Manage and optimize use of ServiceTitan CRM and field service software.
  

• Track KPIs including:
  

• Average ticket
  

• Conversion rates

• Revenue per technician

• Customer satisfaction

• Maintain accurate job records, customer data, and reporting.

Customer Experience

• Handle customer escalations and service recovery when necessary.
  

• Ensure the company maintains a reputation for professional, reliable plumbing services.
  

• Build long-term relationships with residential and commercial customers.

Strategic Growth

• Identify opportunities for service expansion and operational improvement.
  

• Implement systems and processes to improve efficiency and profitability.
  

• Promote a growth mindset culture within the team.

QUALIFICATIONS

Required

• Experience in the plumbing or home services industry
  

• Strong sales and customer service skills
  

• Experience leading or managing service technicians
  

• Ability to conduct in-home sales presentations
  

• Experience with CRM systems (ServiceTitan preferred)
  

• Strong leadership and communication skills
  

• Financial awareness including payroll and deposits

Preferred

• Master Plumber license (or equivalent experience)
  

• Experience in service operations management
  

• Knowledge of field service sales strategies
  

• Experience with technician performance coaching

KEY TRAITS

• Growth mindset and entrepreneurial thinking
  

• Strong leadership and team development ability
  

• Customer-focused and service-driven

• Results-oriented sales mindset

• High level of accountability and organization
  
  

Why Join Our Team?

You’ll play a key leadership role in a growing plumbing company where you can drive revenue, develop technicians, improve operations, and help shape the future of the business. This is an opportunity for someone who enjoys leading people, solving problems, and building a thriving plumbing service organization.