Job Description

COMPANY

Our client is a 2nd generation, family owned company that provides print, mail, marketing, administration, and e-services to its customers all over the nation. They are seeking a Director of Customer Service to lead a group of 4 B2B professionals in serving their existing client base.

JOB

The vast majority of the role is high-level strategic work creating scalable, duplicatable systems and systemizing a department that revolves around long-term relationships with loyal customers. The company would like to see increased technology, record keeping, procedures, and metrics to measure the performance of its teams.

QUALIFICATIONS

• 5+ years of Account Management Leadership / Customer Service Leadership
• 10+ years of Account Management and Customer Service
• Experience working with multiple internal leaders and the ability to influence Senior Leaders
• Experience implementing technology
• Ability to manage tight deadlines and multiple projects

BENEFITS

• 65k salary plus 20k in bonuses ($85k OTE)

• Medical, Dental & Vision

• A loyal team with great culture

• Profit-Sharing and 401k