Contract Opportunity: Salesforce Service Cloud Solution Architect (Hybrid – Dallas, TX or Fort Lauderdale, FL)

The Talent Source is partnering with a leading enterprise client to identify an experienced Salesforce Service Cloud Consultant / Solution Architect to guide the design and delivery of scalable, cloud-native architecture for customer engagement and service platforms.

This hybrid contract role offers an opportunity to shape sustainable Salesforce and AWS architectures in a high-visibility enterprise environment.

As a Salesforce Service Cloud Solution Architect, you’ll lead the end-to-end design and implementation of cloud-based customer service solutions. You’ll collaborate with cross-functional business, engineering, and enterprise architecture teams to deliver platforms that drive operational excellence and seamless customer experiences.

You’ll be responsible for establishing a sustainable technical architecture that aligns technology design with business outcomes — ensuring reliability, scalability, and integration across enterprise systems.

• Design and document end-to-end Salesforce Service Cloud architecture and integrations.

• Develop cloud-native, channel-agnostic solutions consumable across Web, Mobile, and Chat.

• Collaborate with Enterprise Architects, Product Owners, and Developers to deliver scalable, secure, and compliant solutions.

• Lead architecture reviews, establish standards, and provide technical oversight during implementation.

• Communicate complex technical concepts clearly to both technical and business stakeholders.

• Ensure alignment with enterprise guidelines, data models, and integration standards.

• 10+ years in enterprise architecture, including 5+ in Salesforce Service Cloud.

• Deep understanding of Service Cloud platform design, configuration, and integration patterns.

• Proven experience designing highly available cloud-native services (AWS preferred).

• Knowledge of SAP S/4 and SAP Business Technology Platform integration (a plus).

• Expertise in Domain-Driven Design, APIs (REST, GraphQL, SOAP), Kafka/Pub-Sub, and security best practices.

• Familiarity with agentic AI frameworks, LLMs, and multi-agent architectures (preferred).

• Strong communication, leadership, and stakeholder engagement skills.

• Hybrid: Dallas, TX or Fort Lauderdale, FL

• Engagement Type: Contract (W-2 with benefits or C2C)

• Benefits (W-2): Health, Dental, Vision, and 401(k) with match

Interested?
Apply directly or message The Talent Source to explore this opportunity and join a team driving next-generation digital service transformation.