We are seeking a highly motivated and experienced Mid–Senior Level Salesforce Business Analyst to join our team. This role is ideal for someone who can bridge business needs with technical Salesforce solutions, drive stakeholder alignment, and contribute to successful Salesforce implementations. You will work closely with cross-functional teams to analyze requirements, design solutions, and support delivery across various industries.

Location: Phoenix, Arizona (Preferred) / Remote (U.S.-based candidates)

Key Responsibilities

Collaborate with business stakeholders to gather, analyze, and document requirements for Salesforce solutions

Translate business needs into functional specifications, user stories, and process flows

Partner with Salesforce developers, architects, and admins to deliver scalable solutions

Lead workshops, discovery sessions, and stakeholder interviews

Support end-to-end Salesforce implementations, enhancements, and integrations

Ensure alignment between business processes and Salesforce capabilities

Conduct gap analysis, impact assessments, and recommend best practices

Participate in testing activities including UAT planning, execution, and validation

Provide ongoing support, documentation, and training to business users

Stay up to date with Salesforce features, releases, and industry trends

Required Qualifications

5+ years of experience as a Business Analyst

2+ years of hands-on experience working on Salesforce implementations

Proven experience as a Salesforce Business Analyst in delivering end-to-end projects

Strong understanding of Salesforce platform capabilities (Sales Cloud, Service Cloud, or others)

Experience writing user stories, acceptance criteria, and business process documentation

Excellent stakeholder management and communication skills

Preferred Qualifications

Experience in one or more domains:

Public Sector

Retail

Healthcare

Other industry verticals

Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, or equivalent)

Experience working in Agile/Scrum environments

Familiarity with integrations, data migration, and reporting within Salesforce

Ability to manage multiple priorities in a fast-paced environment

Soft Skills

Strong analytical and problem-solving skills

Excellent communication and presentation abilities

Detail-oriented with a focus on delivering high-quality work

Ability to work independently and collaboratively in a team environment

Why Join Us

Opportunity to work on impactful Salesforce projects across industries

Flexible work environment (Phoenix-based or remote)

Collaborative and innovative team culture

Professional growth and certification support

Flexible work from home options available.