Benefits:
Competitive salary
Location Onsite: Boston, MA
Experience Level Senior Level (7 or more years of relevant experience)
Role Overview
The Salesforce Business Analyst supports enterprise Salesforce initiatives by partnering with business stakeholders, technical teams, and leadership to analyze business processes and deliver scalable Salesforce solutions. This role is responsible for requirements gathering, process improvement, solution definition, testing coordination, and user adoption activities. The position works across multiple business functions to improve operational efficiency, streamline workflows, and support data-driven decision-making within a complex public-sector environment.
Key Responsibilities
Business Analysis & Requirements Management
Gather, analyze, and document business, functional, and technical requirements through stakeholder interviews, workshops, and discovery sessions
Facilitate requirements gathering sessions with business users, subject matter experts, and cross-functional teams
Analyze current business processes and identify opportunities for automation, optimization, and process improvement
Create and maintain business requirements documents, user stories, use cases, process flows, and acceptance criteria
Translate business needs into scalable Salesforce solutions
Salesforce Solution Design & Delivery
Collaborate with Salesforce administrators, developers, architects, and vendors to design and implement solutions
Support the configuration and enhancement of Salesforce objects, workflows, validation rules, reports, dashboards, and automation processes
Assist with system integrations, data migration activities, and platform enhancements
Ensure solutions align with business objectives and operational requirements
Agile Delivery & Project Support
Facilitate backlog grooming and refinement sessions with product owners and stakeholders
Participate in sprint planning, sprint reviews, and Agile ceremonies
Prioritize enhancements and ensure requirements are development-ready
Support project teams throughout the solution delivery lifecycle
Testing & Quality Assurance
Develop User Acceptance Testing (UAT) strategies, test plans, test scripts, and test scenarios
Coordinate and facilitate UAT sessions with business users and stakeholders
Document defects, track issue resolution, and obtain business sign-off prior to production deployment
Support regression testing and validation activities
Reporting, Analytics & Data Governance
Create and maintain reports, dashboards, and analytics to support operational and management reporting
Assist with data quality initiatives, master data management, and governance activities
Support compliance reporting and performance monitoring efforts
Ensure data integrity and usability across Salesforce solutions
Training, Documentation & User Support
Develop user training materials, knowledge transfer documentation, and standard operating procedures
Provide training and support to end users
Support post-implementation activities including troubleshooting, issue resolution, and user adoption
Maintain comprehensive documentation for system functionality and business processes
Compliance & Stakeholder Engagement
Ensure solutions comply with accessibility standards, security policies, privacy requirements, and organizational guidelines
Communicate effectively with technical and non-technical stakeholders
Build strong partnerships across business units and technology teams
Support continuous improvement initiatives and change management activities
Required Qualifications
Bachelor’s degree in Information Systems, Business Administration, Public Administration, or a related field
7 or more years of experience as a Business Analyst
Hands-on experience supporting Salesforce platforms, including configuration, reporting, and workflow automation
Strong experience gathering, documenting, and managing business requirements
Experience analyzing and improving business processes
Experience working in Agile or hybrid project delivery environments
Experience developing and executing UAT plans and testing activities
Strong written and verbal communication skills
Ability to work effectively with technical and non-technical stakeholders
Preferred Qualifications
Salesforce Administrator, Salesforce Business Analyst, or related Salesforce certifications
Experience supporting government, transportation, or public-sector organizations
Experience with Azure DevOps (ADO), Jira, or similar project management tools
Experience with APIs, integrations, middleware, or data migration initiatives
Familiarity with data governance and master data management practices
Experience supporting accessibility compliance initiatives and public-facing applications
Core Skills & Attributes
Strong analytical and problem-solving skills
Excellent stakeholder facilitation and relationship management abilities
Strong documentation and requirements management expertise
Ability to translate business needs into practical Salesforce solutions
Process improvement and workflow optimization mindset
Strong attention to detail and organizational skills
Ability to manage multiple priorities in a fast-paced environment
Commitment to compliance, governance, and data quality
Collaborative, team-oriented approach
Strong customer service orientation and public-sector awareness