Salesforce Business Analyst Position- Contract - Lowell, Massachusetts-MA (Remote)

Required:

3–5 years Salesforce BA or functional consultant experience

Experience gathering requirements, conducting workshops, documenting workflows

Ability to build:

SOPs

Process maps (Visio, Lucidchart, Miro)

User stories

Acceptance criteria

Understanding of Salesforce objects: Leads, Contacts, Opportunities, Cases

Experience coordinating with technical teams (developers, architects)

Strong communication and stakeholder management skills

Ability to support change management, training, and adoption

Analytical mindset with ability to diagnose data/process gaps

Preferred Skills

5–7+ years BA experience, ideally in CRM or higher-ed

Salesforce certifications:

Salesforce Business Analyst

Admin (ADM-201)

Advanced Admin (ADM-211)"

Experience in education CRM environments (TargetX, Slate, EDA)

Experience defining KPIs and reporting requirements

Experience working with Marketing Cloud or MC Connect

Ability to build business cases and roadmap proposals

Experience with RFP-level documentation and client presentations

Specific Skills:

Requirements analysis

Process mapping (Visio/Lucidchart/Miro)

SOP development

Acceptance criteria creation

Salesforce object model understanding

Change management & training support

Data quality & workflow analysis

If you are interested, please share your updated resume with your contact number to sivarajan.s@zirlen.com, and also feel free to reach out at 972-433-6033 Ext. 1005

This is a remote position.