Job Description
Job Title: CRM Solution Architect – Patient Support Services
Location: Cambridge, MA or Morristown, NJ (Hybrid – 3 Days Onsite/Week)
Client: Sanofi Pharma
Salary Range: $150,000–$175,000 (Commensurate with experience)
Employment Type: Full-time | No visa sponsorship | No relocation assistance
About the Role:
Client is seeking hands-on CRM Solution Architects to help transform the patient support experience through the design and implementation of scalable, high-performance solutions based on Salesforce Health Cloud.
You’ll lead key initiatives in patient journey mapping, case management, and integration of third-party services (e.g., co-pay, benefits verification). Your solutions will directly impact operational efficiency and patient outcomes.
Key Responsibilities:
Architect end-to-end Salesforce Health Cloud solutions for Patient Support Programs (PSPs).
Translate business needs into scalable technical blueprints and integrations.
Drive best-in-class architecture for data exchange (FHIR, ETL, APIs) across systems like Snowflake, Informatica, AWS S3, etc.
Conduct hands-on PoCs to validate innovative ideas quickly.
Partner with business, enterprise architects, delivery teams, and external vendors.
Create architecture artifacts including C4 diagrams, roadmaps, and documentation.
Ensure compliance with HIPAA, GxP, GDPR, and patient privacy standards.
Promote reusability, scalability, and cost-efficiency in all design decisions.
Core Qualifications:
5+ years of experience in Salesforce OmniStudio (Integration Procedures, OmniScripts, Data Raptors).
Deep knowledge of Salesforce Health Cloud , especially patient case management, data privacy, and FHIR integration.
Salesforce System/Application Architect certifications (preferred).
Experience working with technologies like Snowflake, Informatica, Python, AWS S3.
Understanding of healthcare/pharma compliance (HIPAA, GxP, GDPR).
Strong communication skills; able to convey technical ideas to stakeholders across levels.
Agile delivery experience; hands-on in DevOps-aligned environments.
Nice to Have:
Experience in Veeva, Marketing Cloud, Service Cloud Voice , or Advanced Therapy Management.
Familiarity with AI/ML tools , Power BI/Tableau , and Terraform/AutoRabbit/GitHub.
Cloud experience: AWS, Azure.
Knowledge of data masking, encryption, and anonymization techniques.
Compensation & Perks:
Base Salary: $150,000 – $175,000
Bonus Eligible: No
Equity/Commission: No
Benefits: Full package provided
Relocation/Travel/Interview Reimbursement: Not provided
Candidate Notes:
Minimum Education: Bachelor's Degree
Security Clearance: Not required
Visa Candidates: Not considered
Travel: Occasional
Seniority: Associate level (Individual contributor)
Thanks & Kind Regards
Akash Goyal || US IT Technical Recruiter
ChabezTech LLC
4 Lemoyne Dr #102, Lemoyne, PA 17043, USA
LinkedIn ID: ******linkedin.com/in/akash-goyal-4470551a0**
GSA Multiple Award Schedule (MAS) | E-Verify Company
Additional Information
All your information will be kept confidential according to EEO guidelines.