Role Summary

We are seeking a Marketing Cloud Solutions Architect with strong expertise in Salesforce Marketing Cloud, SMS integrations, and marketing automation platforms. This role will be instrumental in designing and implementing scalable marketing solutions for our organization, with a focus on data architecture, compliance, and system integrations.

Key Responsibilities

• Design high-level data architecture to integrate PHSA systems with Salesforce Marketing Cloud (via API or middleware such as MuleSoft).

• Assess and recommend the use of Salesforce Data Cloud as an intermediary solution.

• Architect Salesforce Marketing Cloud, including Business Units, data security, and scalability considerations.

• Provide architecture recommendations for Email and SMS communications (short codes, long codes, opt-ins, unsubscribes, and a unified approach).

• Develop guidelines for scaling and managing SMS/email credit consumption.

• Define and implement consent management and data policy practices (data deletion, portability, retention policies).

• Collaborate with cross-functional Agile teams to deliver integrated marketing and communication solutions.

Required Experience & Qualifications

• Proven hands-on expertise with Salesforce Marketing Cloud, including SMS integrations.

• Salesforce Marketing Cloud certification(s) required.

• Experience with Salesforce Data Cloud.

• Background in the public sector or health care industry

• Strong experience working in cross-functional Agile teams.

• Exposure to multiple Salesforce Clouds (Sales, Service, Experience, etc.).