Job Description
Required Skills -
Salesforce Service
Cloud Salesforce
Agentforce Solutions Architecure
Design
Job Responsibilities
Job Duties - Qualifications
● Bachelor degree in Computer Science, Engineering, or a related field
● 15+ years hands-on experience as a Salesforce Solution Architect with extensive
experience in Service Cloud, with at least 2 years of Agentforce
solution/implementation experience
● Outstanding business acumen with strong ability to understand complex business
processes/flows and translate them into functional solutions
● Strong experience in Service Cloud capabilities and features like Service Console,
Case Management, Omni-Channel routing, Knowledge Management, CTI integration,
Email integration, and Agentforce functionalities
● Proven experience and deep understanding of Agentforce design/configuration,
Einstein Copilot and Prompt Builder and experience in designing autonomous agents
● In-depth knowledge of Salesforce architecture, data model, and security model
● Salesforce Service Cloud certification, and Agentforce Agentblazer Legend is a plus
Responsibilities
● Gather and analyze business requirements from stakeholders and translate them into
functional specifications for Salesforce solutions
● Design and implement Salesforce Service Cloud solutions including Case Management,
Omni-Channel routing, Knowledge Management, and email integration
● Design end-to-end Agentforce solution including AI agents, orchestrations, data models,
prompt builds
● Design and tune ‘Agent Actions’ using flows to empower agents to execute business logic
● Provide support to end-users on Salesforce Service Cloud and Agentforce functionalities
● Experience working with development teams working in offshore
● Review the solution implemented by the developers to ensure they adhere to best
practices and standards
● Work closely with other solution architects in the team, business analyst, QA analyst
and project managers to deliver effective Salesforce solutions.
Job Requirements -Qualifications
● Bachelor Degree in Computer Science, Engineering, or a related field
● 9+ years hands-on experience as a Salesforce Solution Architect with extensive
experience in Service Cloud, with at least 2 years of Agentforce
solution/implementation experience
● Outstanding business acumen with strong ability to understand complex business
processes/flows and translate them into functional solutions
● Strong experience in Service Cloud capabilities and features like Service Console,
Case Management, Omni-Channel routing, Knowledge Management, CTI integration,
Email integration, and Agentforce functionalities
● Proven experience and deep understanding of Agentforce design/configuration,
Einstein Copilot and Prompt Builder and experience in designing autonomous agents
● In-depth knowledge of Salesforce architecture, data model, and security model
● Salesforce Service Cloud certification, and Agentforce Agentblazer Legend is a plus
Responsibilities
● Gather and analyze business requirements from stakeholders and translate them into
functional specifications for Salesforce solutions
● Design and implement Salesforce Service Cloud solutions including Case Management,
Omni-Channel routing, Knowledge Management, and email integration
● Design end-to-end Agentforce solution including AI agents, orchestrations, data models,
prompt builds
● Design and tune ‘Agent Actions’ using flows to empower agents to execute business logic
● Provide support to end-users on Salesforce Service Cloud and Agentforce functionalities
● Experience working with development teams working in offshore
● Review the solution implemented by the developers to ensure they adhere to best
practices and standards
● Work closely with other solution architects in the team, business analyst, QA analyst
and project managers to deliver effective Salesforce solutions.
Regards,
Mohammed ilyas,
PH - 229-264-4024 or text - 229-469-1455 or you can share the updated resume at Mohammed@vtekis. com
Additional Information
All your information will be kept confidential according to EEO guidelines.