State of Ohio - JFS - Product Specialist 4 / PS4 (Salesforce System Administration, Copado Administration)- 777305 (Remote)

Closing Date: 9/28/2025

Fingerprinting is required

Job Description:

• Create and manage changes to the system.

• Modify/configure the system to increase benefits and usability.

• Daily administration and support of Salesforce including but not limited to managing multiple user setup, customization of objects, fields, record types, page layouts and validations

• Manage system changes without interruption to the user

• Grant/ remove and maintain user licenses

• Communicate with users regarding new features, enhancements, and changes to the system

• Monitor usage and mentor users/groups needing assistance

• Continually seek ways to further enhance the end-user experience

• Document company processes and workflows

• Develop process documentation and field maps

• Create new processes and associated reporting

• Import data as appropriate

• Monitor and manage exception logs for back-end system integration with SFDC

• Monitor and improve data quality

• Create and maintain dashboards

• Create and maintain reports including folder maintenance

Required/Desired Skills

Salesforce System Administration

Copado Administration

Copado DevOps operations

Ownbackup data backup and recovery

Ownbackup data seeding

Change and Configuration Management concepts and procedures

Apex code

Salesforce utilities like Workbench and Dataloader

Salesforce Administrator certification is highly desired