Reports to the Parts Manager
QUALIFICATIONS EDUCATION
High school diploma or the equivalent.
OTHER
Ability to read and comprehend instructions and information.
Professional personal appearance.
Excellent communication skills.
Ability to meet company's production and quality standards.
PHYSICAL REQUIREMENTS
DRIVING
Driving in a company vehicle for long periods of time. Getting in and out of a company vehicle multiple times a day.
SURROUNDINGS
spend time indoors and outdoors. Driving in a company vehicle for long periods of time.
SITTING
on a regular basis
STANDING
on a regular basis
WALKING
on a regular basis
BENDING, TWISTING AND/OR STOOPING
on a regular basis
KNEELING AND/OR SQUATTING
on a regular basis
LIFTING
25 lbs to 50 lbs
infrequently
REACHING AND/OR LIFTING OVERHEAD
on a regular basis
CLIMBING
stairs
REPETITIVE HAND/FINGER MOVEMENT
on a regular basis
GRASPING/GRABBING WITH HANDS
on a regular basis
PUSHING AND PULLING
on a regular basis
EXPECTATIONS GENERAL EXPECTATIONS
Devote himself/herself to insuring satisfaction to customers.
Determine management, production and quality requirements by asking questions and listening.
Attend company meetings as required.
Maintain a follow-up system that encourages follow through with assigned projects.
Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
Understand the terminology of the business and keep abreast of technology changes in products and services.
Know and understand the federal, state and local requirements which govern the company’s business.
Follow lawful directions from supervisors.
Understand and follow work rules and procedures.
Participate in performance management.
Interact well with others and be a positive influence on employee morale.
Uphold the company’s non-disclosure and confidentiality policies and agreements.
Work evening, weekend and holiday work hours as required.
JOB-SPECIFIC EXPECTATIONS
As a Parts Driver you will be responsible for delivering and picking up parts, equipment and other dealership necessities. The Parts Driver is also responsible for maintaining a detailed delivery log, handling cash, and reconciling invoices to ensure that ordered parts were correctly pulled for delivery to the customer. This individual must account for cash on C.O.D. orders.
Accept and follow through on lawful directions from supervisors.
Be polite and friendly, greet customers promptly and deliver exceptional customer service.
Actively seek and obtain a thorough knowledge of parts history, merchandise and automobile service. Be able to communicate this knowledge as needed to adequately meet demands while maintaining good inventory turn ratios.
Work with multiple customers at once if needed while still providing individual customer satisfaction.
Keep customer mailing lists up to date.
Work with customers to determine parts and accessories needs and explore merchandise in catalogs. Draw attention to any new merchandise, specials, and sales, as well as suggest supplementary products that may supplement the customers initial purchase.
Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
Be precise in all cash register transactions, taking accurate credit card and cash payments for purchases.
In accepting delivery of and processing merchandise from distributors, verify merchandise according to purchase invoice and record merchandise into inventory. Prepare the product for presentation on the showroom floor.
Make sure that the merchandise displays are dusted, clean, fully stocked, and appealing to customers.
Become proficient and familiar with computer systems necessary for parts and accessories management.
Periodically carry out physical inventory of merchandise.