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Head of Operation

WeBox

Head of Operation

San Jose, CA
Full Time
Paid
  • Responsibilities

    About WeBox

    WeBox is an intelligent marketplace revolutionizing group orders, individual meals, group catering, and office pantry solutions. Committed to leveraging cutting-edge technology, including robots and AI, WeBox aims to be a leading provider of intelligent and sustainable solutions for group orders. By 2032, our vision is to achieve $1 billion in revenue (WeBox+VKC) through innovation, efficiency, and a customer-centric approach.

    Position Overview

    WeBox is seeking a dynamic and experienced Head of Logistics and Operations to play a pivotal role in the company's growth journey. The successful candidate will be responsible for overseeing the operations of our hubs, managing drivers, optimizing route planning, enhancing user delivery experiences, and actively contributing to the development of additional hubs to support business growth.

    Key Responsibilities

    • Hub Operations Management:

      • Oversee and optimize the day-to-day operations of multiple hubs to ensure efficiency and adherence to quality standards.
      • Implement and improve operational processes to enhance overall productivity.
    • Driver Management:

    * Recruit, train, and manage a team of drivers to ensure timely and accurate deliveries.
    * Implement performance metrics and KPIs to drive continuous improvement in driver efficiency and customer satisfaction.
    
    • Route Planning:
    * Develop and implement effective route planning strategies to optimize delivery schedules and minimize transit times.
    * Utilize technology and data analytics to enhance route efficiency and reduce operational costs.
    
    • User Delivery Experience:
    * Focus on delivering an exceptional user experience by ensuring on-time deliveries and resolving any delivery-related issues promptly.
    * Collaborate with customer support teams to gather feedback and implement improvements.
    
    • Hub Development and Business Growth:
    * Contribute to the strategic expansion of hubs by identifying new locations and overseeing the setup of operational infrastructure.
    * Work closely with the leadership team to support overall business growth initiatives.
    

    Qualifications:

    • Bachelor's degree in Logistics, Supply Chain Management, Business, or a related field. Advanced degree is a plus.
    • Proven experience in logistics and operations management, preferably in the food or e-commerce industry.
    • Strong leadership skills with the ability to inspire and motivate teams.
    • Proficiency in utilizing technology, including AI and robotics, to optimize logistics operations.
    • Excellent analytical and problem-solving skills.
    • Effective communication and interpersonal abilities.
    • Proficiency in English; fluency in Spanish is a significant advantage.

    If you are passionate about reshaping the future of group orders, driving operational excellence, and contributing to a dynamic and innovative company culture, we invite you to apply for this exciting opportunity at WeBox. Join us on our journey towards achieving $1 billion in revenue by 2032 through intelligent and sustainable solutions.

    Equal Opportunity Employer

    WeBox is an equal-opportunity employer committed to hiring based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

    Note:

    • The base salary for this position will be determined based on the candidate's level of experience and qualifications.

    • This job description offers a general overview and may not encompass all responsibilities, tasks, or skills required. Additional duties may be assigned to meet the company's evolving needs.

    If you meet the requirements and are interested in this position, please submit your application.