JOB DESCRIPTION

Saltalk is a Silicon Valley-based virtual kitchen platform and delivery platform that enables Restaurants to transform the way they operate and improve their efficiencies. Top investors and CEOs back us. With innovative technology as our backbone, we are quickly developing our products and scaling our food brands & concepts. The ideal candidate will be organized, experienced, and enthusiastic.

Saltalk is seeking a talented Customer Service Representative to be the bridge between the customer and the food experience teams. As a Customer Success representative, you will advocate on behalf of the customers and take a team-based approach to help customers succeed with Saltalk. You will work directly with customers to improve their overall meal experience, as well as one-on-one with customers who request a more personalized dialogue. This position works closely with customers to identify and be able to drive both upsell and cross-sell opportunities and establish a one-to-many communication channel approach. You will be accountable for the overall customer well-being by supervising customer health, driving customer adoption through the Saltalk process, and acting as a partner concern point for customer issues.

WHAT YOU WILL DO:

• Act in partnership with Sales to ensure customer's transition to the Saltalk meal program is successful
• Become a trusted advisor to customers by offering guidelines, suggestions, and best practices for their particular meal program
• Onboard new customers to provide additional feedback and coaching to all key players both internal and external
• Act as the communication bridge between customers and Saltalk team partners from other departments (i.e. Sales, Support, Catering Operations, Food Curation, etc.)
• Able to identify risk and the ability to work quickly to mitigate potential churn or down-sell by leveraging your deep relationships developed with the customer.

Qualifications for success:

• 1+ years of customer success and/or account management experience
• Proficiency in project management, Salesforce, and spreadsheet applications
• Proven track record of working cross-functionally with multiple teams
• Ability to demonstrate a strong sense of ownership for customer satisfaction, even if it requires you to expand the scope of your role at times
• Proven success in identifying gaps in the current program and demonstrating creative ways to affect change/suggest enhancements

What we offer:

Not only will you have the opportunity to grow your career with other food-obsessed colleagues who have a shared passion for creating delight for customers, but you will also work alongside a highly collaborative team that values leading with trust and respect, and taking smart risks.

• 401k match with immediate vesting after 1 year
• Low to no-cost comprehensive health insurance (Blue Cross)
• Medical concierge through One Medical
• Dental & vision coverage
• Employer-paid life, short-term and long-term disability insurance
• gym
• Equity

Job Type: Full-time

Salary: $15.00 - $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Kansas City, MO 64105: Reliably commute or plan to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Preferred)

Work Location: One location