Job Description

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouse, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders when applicable

Qualifications

KNOWLEDGE, SKILLS, AND/OR ABILITIES REQUIRED:

• Degree in computer science
• 1-2+ years of relevant job experience
• Proven work experience as an IT technician
• Knowledge of networks including but not limited to TCP/IP, DNS, DHCP, switches, routers, firewalls and wireless.
• Knowledge of and experience with Active Directory and MS Exchange
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Good knowledge of Internet security and data privacy principles
• The willingness to generate and maintain clear technical documentation and records
• Familiarity with ticketing systems or professional service automation tools
• The ability to provide technical support and problem resolution for unfamiliar software and hardware
• Technical diagnosis skills
• The capacity to learn existing and emerging technologies
• Interpersonal skills: communication skills, active listening, professional demeanor
• Ability to multi‐task and adapt to changes quickly
• Confidence to proactively take on challenges and responsibilities without waiting to be told
• Self‐motivated with the ability to work in a fast-moving environment
• A reliable vehicle to use to travel locally to client sites as needed
• Professional appearance and behavior (appropriate dress, punctuality, tactfulness, etc.)
• The ability to lift 50+ pounds

Additional Information

If you feel you have the necessary qualifications please forward a copy of your resume and state your salary requirements.