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Experienced Automotive Service Advisor

Sam Galloway Ford-Lincoln

Experienced Automotive Service Advisor

Fort Myers, FL
Full Time
Paid
  • Responsibilities

    Experienced Automotive Service Advisor

    We are seeking an Experienced Automotive Service Advisor for our Service Department at Sam Galloway Ford-Lincoln. If you are a motivated individual with excellent communication skills and can demonstrate service results come join our team.

    About Sam Galloway Ford-Lincoln

    Sam Galloway Ford Lincoln is a fourth generation family owned dealership that has been doing business in Lee County since 1927. We support several different charitable organizations throughout Southwest Florida. Among them are the American Cancer Society, the preservation of the Edison-Ford Winter Estates and the Community Cooperative Ministries (The Soup Kitchen), to name a few.

    Job Responsibilities

    As a Service Advisor, you will meet and greet customers promptly, obtain the customer and vehicle information, and obtain all of the customers concerns and vehicle symptoms as described by the customer.

    Additional responsibilities include:

    Determine and recommend needed maintenance based on age, mileage, and history of vehicle

    Review Multi-Point Inspection and accurately translate the technicians recommendations

    Prepare a complete and accurate estimate of cost for parts and labor

    Monitor the progress of each vehicle throughout the day

    Update the customers on the status of their vehicles on a daily basis

    Verifying that the final invoice reconciles with the work performed on the repair order

    Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer

    Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

    Job Requirements

    Service Advisor Experience Preferred

    Proven track record of achieving exceptional Customer Satisfaction

    The individual must possess a high degree of personal ownership and accountability

    The individual must possess a high degree of integrity and professionalism

    The ability to work in a fast paced environment

    Ability to be analytical and multi-task

    Self-motivated enthusiastic presence in a team environment

    Team Player

    Excellent communication skills

    Reynolds and Reynolds experience is a plus

    Consistent and stable work history

    Valid in-state driver's license

    High school diploma or GED equivalent required

    Pre-employment background check, and drug-screen required prior to being hired

    Professional appearance and work ethic

    Benefits

    Family owned and operated

    Stability of an established company

    Opportunity to serve your community

    Aggressive pay plan with bonuses for above average CSI

    Monthly performance contests

    Experienced and tenured management staff

    Fast paced work environment

    88 service bays

    We carry over 3 million dollars in parts inventory

    Recently updated facility and equipment

    Weekly pay checks

    Paid vacation and holidays for full time employees

    Medical, dental, and vision plans

    Flexible medical spending account

    401k

    Company paid life insurance