Experienced Automotive Service Advisor

We are seeking an Experienced Automotive Service Advisor for our Service Department at Sam Galloway Ford-Lincoln. If you are a motivated individual with excellent communication skills and can demonstrate service results come join our team.

About Sam Galloway Ford-Lincoln

Sam Galloway Ford Lincoln is a fourth generation family owned dealership that has been doing business in Lee County since 1927. We support several different charitable organizations throughout Southwest Florida. Among them are the American Cancer Society, the preservation of the Edison-Ford Winter Estates and the Community Cooperative Ministries (The Soup Kitchen), to name a few.

Job Responsibilities

As a Service Advisor, you will meet and greet customers promptly, obtain the customer and vehicle information, and obtain all of the customers concerns and vehicle symptoms as described by the customer.

Additional responsibilities include:

Determine and recommend needed maintenance based on age, mileage, and history of vehicle

Review Multi-Point Inspection and accurately translate the technicians recommendations

Prepare a complete and accurate estimate of cost for parts and labor

Monitor the progress of each vehicle throughout the day

Update the customers on the status of their vehicles on a daily basis

Verifying that the final invoice reconciles with the work performed on the repair order

Perform active delivery, explain the Multi-Point Inspection and all completed work and charges to the customer

Establish and maintain strong working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Job Requirements

Service Advisor Experience Preferred

Proven track record of achieving exceptional Customer Satisfaction

The individual must possess a high degree of personal ownership and accountability

The individual must possess a high degree of integrity and professionalism

The ability to work in a fast paced environment

Ability to be analytical and multi-task

Self-motivated enthusiastic presence in a team environment

Team Player

Excellent communication skills

Reynolds and Reynolds experience is a plus

Consistent and stable work history

Valid in-state driver's license

High school diploma or GED equivalent required

Pre-employment background check, and drug-screen required prior to being hired

Professional appearance and work ethic

Benefits

Family owned and operated

Stability of an established company

Opportunity to serve your community

Aggressive pay plan with bonuses for above average CSI

Monthly performance contests

Experienced and tenured management staff

Fast paced work environment

88 service bays

We carry over 3 million dollars in parts inventory

Recently updated facility and equipment

Weekly pay checks

Paid vacation and holidays for full time employees

Medical, dental, and vision plans

Flexible medical spending account

401k

Company paid life insurance