Job Description

Online shopping has changed. Todays eCommerce runs on selling products, not brands. SamCart is the first e-commerce platform built from the ground up for direct-to-consumer brands. By focusing on the product level, and not the store level, our customers can create beautiful sites that showcase their products, convert visitors into customers, and increase the value of each purchase.

We are looking to grow our Customer Success team with an Account Manager. We are a rapidly-growing, fast-moving company that loves our customers and firmly believes that their success is our success. Thats why this position is so important and why its such an amazing opportunity.

As members of our Customer Success team, our Account Managers are responsible for developing customer relationships that promote loyalty and retention in a SaaS environment. The success of your customers is your primary focus and obsession. You will be responsible for proactively working with customers to ensure that they are satisfied with the value they receive from SamCart and maximize their potential on our platform. You will understand our customers needs in depth, and build strategic relationships with key contacts across all tiers of users.

REQUIREMENTS

Key responsibilities:

• Develop and manage a book of up to 200 of our highest level customer accounts, from legacy bedrocks to new standouts
• Support product adoption through regular check-ins and continual coaching and training of your accounts
• Sustain business growth and profitability by maximizing value through upselling, cross-selling and tracking renewals
• Analyze trends and data to plan your daily activities around improving the overall customer experience, increasing customer health, and reducing churn across your accounts
• Identify and log key or trending product requests, pain points, and issues across your accounts, representing their needs in product/development planning meetings
• Mediate between customers and the organization, sometimes managing the relationship through complicated technical workflows
• Handle and resolve customer requests and complaints, either directly or indirectly through other teams and departments
• Maintain expert knowledge of the SamCart product including features, integrations, and offerings

We are looking for someone who has:

• 2-5 years prior sales, customer success, or account management experience, preferably at a SaaS company
• Excellent communication skills both written and verbal
• Self-driven and proactive nature--a comfort with ambiguity
• Tech-savvy, adaptable, and comfortable with frequent functionality updates
• Superior customer service skills the ability to be responsive, compassionate, resourceful, organized and solution-oriented while maintaining a sense of humor
• Major plus if you have knowledge of the Salesforce, Google Suite, and Slack

BENEFITS

Here at SamCart, we are startup veterans, marketing savants, experience experts, and eCommerce bosses. Our goal is to build the industry-leading direct-to-consumer eCommerce platform. We work hard, play hard, and enjoy some amazing benefits - all the basic stuff and more, like:

• Stock options
• An unlimited PTO policy
• Flexible work schedule
• Cool offices with cool people located near the Arboretum
  • (Covid Update: Currently Working From Home)
• Free snacks and drinks
• Regular happy hours and other fun stuff

With the above stated, we are open to candidates of all backgrounds and encourage you to apply if interested! SamCart is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas.