Job Description

We are looking for a Patient Services Representative in our Call Center that will be the liaison between our company and it's patients. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

RESPONSIBILITIES

• Manage large numbers of inbound and outbound calls in a timely manner

• Follow communication “scripts” when handling different topics

• Schedule appointments for multiple providers with varying schedules and preferences

• Identify patients’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Build sustainable relationships

• Keep records of all conversations in our call center database in a comprehensible way

• Attend educational seminars to improve knowledge and performance level

• Meet personal/team qualitative and quantitative targets

• Communicate with medical staff regarding status of patient issues

SKILLS

• Previous experience with medical scheduling

• Experience with insurance benefits and managed care terminology

• Strong phone and verbal communication skills along with active listening

• Customer focus and adaptability to different personality types

• Ability to multi-task, set priorities and manage time effectively

• High school diploma