Job Description

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Under administrative direction of the ZSFG Director of Health Information Services (HIS), the 0923 Manager II, Operations Manager, HIS manages activities of the SFGH Health Information Management Department related to the development, implementation and maintenance of health information in compliance with federal and state laws and generally accepted HIS best practices. Support standardization across Department of Public Health for Health Information Services. Oversees activities related to documentation storage, imaging, release of information, transcription and health data analysis. Responsible for complex operational activities, or projects, planning, monitoring and executing, evaluating, Health Information Service infrastructure projects in a hybrid electronic environment. Trains and evaluate the activities of personnel. Participates in budget development by providing detailed justification for proposals or initiatives. Prepares reports, memorandums, and correspondence, and maintains statistical records. Directs the allocation of resources to achieve timely outcomes and measurable goals within budget. Assists in developing and implementing operational policies for efficient operations.

THE ESSENTIAL JOB FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

• In concert with UM, PFS, and Health Information Management (HIM) Department supervisors and managers, organizes and prioritizes all work to ensure that records are coded in timeframes that will assure compliance with regulatory requirements;

• Provides leadership and direction to multiple system-wide functions of the Health Information Management (HIM) Department including Data Management, Data Integrity, E-Forms, Autofax and Transcription, Release of Information, Deficiency management and Chart Correction;

• Prioritize functions, and monitor productivity tactfully and strategically;

• Oversees the development and execution of contract terms with independent contractors and vendors and ensures contractual compliance and quality of service delivery;

• Manage workflow change to prevent back logs and maintain policies and procedures related to key indicators, processing and currency of data ;

• On a regular, scheduled basis performs ongoing peer review of select inpatient and outpatient cases to ensure correct reimbursement for all hospital coding compliance;

• Participates in quality improvement peer review for electronic HIS systems for data abstraction;

• Conducts training and in-service education for assigned staff and serves as an expert on Health Information Service systems, issues and projects, based on assessed and/or identified needs;

• Supports staff with effective recruitment, hiring, mentoring, and counseling;

• Provides strategic planning of operations to support organizational business development/strategic planning, decision support, outcomes analysis, information exchange, comparative data analyses, resource allocation, credentialing and health policy decisions;

• Directs the activities of the Data Management function for the HIM department ;

• Participates in monitoring, evaluating, educating and improving the quality of health information. Identifies problems, tracks trends, and initiates actions to improve performance towards achieving departmental standards;

• Ensures accountability for data quality with appropriate staff. Identifies education and training needs concerning the relationship of health record entries and health record management to data quality, information integrity, patient outcomes, and business success of the organization, and ensures the development and implementation of appropriate training programs;

• Oversees the maintenance of data integrity and quality through system management activities by Ensuring data integrity is abstracted and mapping consistent with guidelines outlined by TJC, OSHPD, CMS, California Department of Public Health, and department policy; AND

• The 0923 Manager II – Operations Manager, HIS also performs related duties as required.

COMPENSATION AND BENEFITS: The normal annual salary range is $119,860 to $152,984. Appointment above the maximum of the normal range, may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.

In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.

https://sfdhr.org/mea-miscellaneous-benefit-summary

MINIMUM QUALIFICATIONS

EDUCATION:

Possession of a Bachelor’s degree in Health Information Management, Healthcare Management, Business Administration, Public Health Administration or a closely related degree; AND

EXPERIENCE:

Five (5) years (equivalent to 10,000 hours) of professional experience overseeing the performance and operation of Health Information Services; AND

LICENSE AND CERTIFICATION:

Possession of at least one (1) of the following valid certificates from the American Health Information Management Association (A.H.I.M.A.):

• Registered Health Information Administrator (R.H.I.A.); OR 
• Registered Health Information Technician (R.H.I.T.)

DESIRABLE QUALIFICATIONS:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:

• Understanding of health information operations in support of regulatory, compliance, accreditation, licensure, and quality requirements in provision of health care services;

• Three (3) years supervisory experience managing in a union environment, across multiple organizational departments related to health information management (Acute, Behavioral Health, Population Health, Skilled Nursing, Custody health, etc);

• Direct experience with eHR systems such as EPIC;

• Knowledge and proven ability to manage health information systems such as 3M MModal, EBRS, EDRS, EPIC chart correction, EPIC release of information, EPIC Chart Analysis and Deficiency, ONBASE Scanning, indexing, QA and EPIC Reporting;

• Strong leadership and communication skills, and problem-solving abilities utilizing LEAN Methodology;

• Knowledge of industry standards of electronic medical record-workflow, and best practices around clinical, document management and data integrity;

• Experience collaborating with medical staff, nursing, allied health care providers, hospital administration, and non-clinical departments;

• Ability to develop training materials and teach/train adult-learners;

• Strong change management skills, including use of data analytics and reporting;

• Using qualitative and quantitative data to prioritize initiatives; AND

• Demonstrates world class care in alignment with ZSFG's caring framework, ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit.

Company Description

The Mission of the San Francisco Department of Public Health (SFDPH) is to protect and promote the health of all San Franciscans. SFDPH strives to achieve its mission through the work of two main Divisions – the San Francisco Health Network and Population Health. The San Francisco Health Network is the City’s only complete system of care and has locations throughout the City, including Zuckerberg San Francisco General Hospital and Trauma Center, Laguna Honda Hospital and Rehabilitation Center, and over 15 primary care health centers. With a broad community focus, the ultimate goal of the Population Health Division is to ensure that San Franciscans have optimal health and wellness at every stage of life, and to achieve this, the Division is comprised of various branches dedicated to core public health services for the City and County of San Francisco, such as health protection and promotion, disease and injury prevention, disaster preparedness and response, and environmental health services.