A little bit about us…

UZURV is an 85+ person, growing technology company based in Richmond, VA. The company operates in over `1%%20 states and is expanding nationally. As an Adaptive Transportation Network Company (Adaptive TNC), the UZURV mobility platform serves individuals with disabilities, the elderly, and others who need assistance with independent transportation.

UZURV's platform combines rideshare with specialty credentialed, drug and alcohol-tested drivers to provide safe, reliable mobility and a higher level of care for the transportation disadvantaged. It is a technology platform and service that helps people who need assistance get where they need to go. We are pioneering a service to give back to communities in ways not done before. It is honestly hard to convey how much it means to all of us here to have the opportunity to work on something with such a direct, positive impact on people's lives. UZURV drivers are the best of the best, and we need your help building and engaging with our driver community.

A little bit about the role…

As UZURV continues to grow, we are expanding our team of people who focus on building and engaging with our existing driver base and work to help them be more successful as a part of UZURV. This position will report directly to the driver success team manager and will frequently collaborate with the rest of the driver success team. As a Driver Success and Compliance Associate, you will be responsible for:

• Working cross functionally with the marketing and operations teams to provide a top-notch driver experience, beginning with onboarding
• Presenting the total value proposition and benefits of working for UZURV with prospective and current drivers
• Serving as a point of contact for new drivers and responding to driver support tickets
• Paying keen attention to details on various documents and making quick determinations on validity
• Handling and verifying confidential information from various sources
• Managing a pipeline of interested drivers and working to keep them engaged and active on the platform
• Increasing the reliability of UZURV's driver network and reducing the number of trips returned and increasing the number of trips each driver takes
• Monitoring the health of the driver pipeline and pool for each market to increase operational efficiency
• Capturing and managing driver information into CRM systems (bonus points if you're a HubSpot pro!)
• Increasing driver retention rates and the amount of eligible active drivers in each market
• Organizing and attending promotional and in-market driver appreciation events
• Ability to travel 30%

We are excited about you because…

• You have a Bachelor's degree
• You have 2-3+ years of full-time experience employed in a sales, marketing, or customer service position where you successfully managed inbound calls, questions, support tickets, etc.
• You have experience managing and balancing multiple priorities, projects, and client relationships
• You have the ability to identify and resolve issues for drivers independently; to display initiative, ownership, and accountability while applying high-judgment decision making
• You have the ability to speak up and offer solutions using supporting data and hands on research
• You have a proven history of handling confidential and sensitive information with discretion
• You are an excellent communicator with strong client relationship skills and keen attention to detail
• You possess a positive attitude, “can do” mindset, and the ability to be a contributing team player
• ** Major bonus points if you have a background in rideshare driving**

To be successful at UZURV, you must be:

• Technology-oriented - You must be well-versed in G Suite applications and adept with the installation and utilization of smartphone apps (and helping others use them).
• Metrics-minded - We build great stuff, but it is not easy. You must be driven to find the numbers that help us hit goals and identify solutions, especially while under pressure.
• Agile - Multitasking is necessary in a growing, fast-paced company, as is the ability to plan and organize your workload. You must be flexible and nimble to adapt to shifting priorities.
• Collaborative - Collaboration is critical at UZURV, and we work together to provide greater independence for the communities we serve.
• Mission driven - What we are creating every day is the ability for our transportation-disadvantaged citizens to move more freely and easily within their communities so they can overcome one of life's biggest challenges: transportation.

Reasons it pays to work for UZURV (in addition to the pay itself)...

UZURV employees understand we are building a company that is greatly needed to improve access to mobility for all of us, regardless of our disabilities, illnesses, or impacts of age. We get daily affirmation from our riders, drivers, and the transportation companies we work with about the innovation, value, and quality inherent in what we bring to market. In addition to providing our employees with a safe, collaborative, flexible, family-first work environment, UZURV also offers:

• 401K matching
• Healthcare benefits package
• Generous PTO and paid holidays
• Team-building and professional development opportunities
• The ability to see your impact within the organization AND your impact on underserved communities… How awesome is that??

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every. single. qualification. UZURV is dedicated to building a diverse, inclusive, and just workplace, so if you're excited about this role, but your past experience doesn't align perfectly with the qualifications listed, we encourage you to still apply. Our hiring philosophy looks to weed people INTO our process, not weed them out! Who knows, you may be just the right candidate for a future role. Just go for it... submit your résumé!