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Postdoctoral Researcher - Frontiers in Immunology

Kansas City Southern Railway

Postdoctoral Researcher - Frontiers in Immunology

Allendale, MO
Full Time
Paid
  • Responsibilities

    JOB SUMMARY

    This position optimizes the handling of incoming calls and transaction processing within the customer solution center operation. It serves as the primary Kansas City Southern (KCS) railroad contact and is responsible for managing professional and effective communications with customers. This position coordinates efforts of meeting the company objective of providing outstanding customer service with an emphasis on the transportation product and customer expectations and understands service expectations versus service delivered.

    Receives a moderate level of guidance and direction. Solves a range of moderately sophisticated problems. Leads projects of limited scope and portions of larger projects. Provides informal guidance to team members with less experience. Contributes to department objectives and outcomes as guided.

    JOB DUTIES

    • Works directly with product owners to ensure the appropriate assets, CIs and related attributes are available within the Asset and Configuration Management Database.
    • Stays current on railroad operations that may impact customer operations and the level of service provided to the customer.
    • Directs efforts to determine the root cause of service failures.
    • Facilitates efforts to identify service improvement opportunities.
    • Establishes contacts with the Operations, Sales and Marketing, Service Design, and Revenue Management teams and has a majority of customer contacts in KCS manifest network and must have a peripheral understanding of the intermodal network.
    • Establishes the ability to work remotely for business continuity purposes.
    • Exemplifies KCS Vision, Values, and Culture in each and every interaction with team, clients, and stakeholders.

    BASIC QUALIFICATIONS

    • Bachelor's degree from an accredited university or college, preferably in a job related major field of study
    • Minimum two (2) years of relevant professional experience, or equivalent combination of education and experience

    WE OFFER:

    • Complete health and welfare benefits package
    • Competitive salary
    • Incentive Bonus plan
    • Vacation plan

    EEO STATEMENT

    We value a culturally diverse workforce and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law.

    COMPANY OVERVIEW

    In 1887, Arthur Stilwell constructed a north-south railroad while others were heading east and west, setting the tone for a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in the face of adversity; and, willingness to challenge conventional wisdom. Building on that legacy, our culture is further defined by a new vision for the future and a core set of values - Safety, Customer Focus, Communication, Teamwork, Initiative & Innovation, and Diversity & Civility. We believe that the way we do business is as important as the business we do.

    In addition to a culture that allows employees to thrive, we encourage resourcefulness with an award, recognizing employees who see a problem (or opportunity), find a solution, and use whatever authority and resources are available to get a job done well - accomplishing what was previously thought could not be done.

    If you want to do work that is creative and strategic, be heard, grow professionally, be valued by your employer, and know that you are making an important contribution to an essential industry, a global supply chain, and the larger economy, Kansas City Southern may be the place for you.

    Required Skills Required Experience