Postdoctoral Researcher - Frontiers in Immunology
JOB SUMMARY
This position optimizes the handling of incoming calls and transaction processing within the customer solution center operation. It serves as the primary Kansas City Southern (KCS) railroad contact and is responsible for managing professional and effective communications with customers. This position coordinates efforts of meeting the company objective of providing outstanding customer service with an emphasis on the transportation product and customer expectations and understands service expectations versus service delivered.
Receives a moderate level of guidance and direction. Solves a range of moderately sophisticated problems. Leads projects of limited scope and portions of larger projects. Provides informal guidance to team members with less experience. Contributes to department objectives and outcomes as guided.
JOB DUTIES
BASIC QUALIFICATIONS
WE OFFER:
EEO STATEMENT
We value a culturally diverse workforce and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability status, protected veteran status, or any other legally protected basis, in accordance with applicable law.
COMPANY OVERVIEW
In 1887, Arthur Stilwell constructed a north-south railroad while others were heading east and west, setting the tone for a century-old legacy of outstanding vision; entrepreneurial spirit; resilience in the face of adversity; and, willingness to challenge conventional wisdom. Building on that legacy, our culture is further defined by a new vision for the future and a core set of values - Safety, Customer Focus, Communication, Teamwork, Initiative & Innovation, and Diversity & Civility. We believe that the way we do business is as important as the business we do.
In addition to a culture that allows employees to thrive, we encourage resourcefulness with an award, recognizing employees who see a problem (or opportunity), find a solution, and use whatever authority and resources are available to get a job done well - accomplishing what was previously thought could not be done.
If you want to do work that is creative and strategic, be heard, grow professionally, be valued by your employer, and know that you are making an important contribution to an essential industry, a global supply chain, and the larger economy, Kansas City Southern may be the place for you.
Required Skills Required Experience