Job Description

Position Summary

The Community Ambassador will be responsible for contributing to and delivering on Sanitas strategy for the Senior population and community-based engagement. The Ambassadors will be responsible for effectively promoting Sanitas Senior Model and brand in the community.

Essential Job Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Deliver exceptional service to existing and prospective Medicare members/patients to ensure that Sanitas strategy is maximized each year.
2. Establish and maintain positive relationships within the community.
3. Establish, develop and maintain positive relationships and processes with CGAs and brokers.
4. The Community Ambassador places patient needs, requests, and follow up as a top priority.
5. The Community Ambassador should be outgoing, energetic, and creative while performing their job responsibilities.
6. The Community Ambassador assists in the planning of community events, actively participates in on- and off-Sanitas Medical Center activities.
7. Must be able to meet specific leads creation and patient retention goals as outlined by the Community Ambassador Manager and Leadership.
8. The Community Ambassador works closely with the Market Lead and Business Develop Manager to support mission and goals.
9. Report productivity in CRM and as established by Community Ambassador Manager.
10. Ability to explain and talk about Sanitas value proposition, Sanitas services and Senior Care model to originate leads.
11. Marketing support to enhance brand awareness.
12. Provide event flyers, brochures, and nominal promotional items.
13. Work extended hours and weekends when needed at both indoor/outdoor locations.
14. Teamwork oriented and goal driven.
15. Works in compliance with federal, state, and local regulations that apply to the Medicare Advantage market.
16. Capacity to maintain confidentiality and work independently in support of the department.
17. Other duties as assigned.

Preferred Education and Experience

• At least one (1) year of experience in a customer service or similar role

• High school diploma/ GED required

• Proficiency in all Microsoft Office Program e.g., Word, PowerPoint, Excel, Access, etc.

Preferred Requirements

• Experience with Medicare Advantage and Medicare regulations.
• Healthcare insurance knowledge.
• Experience with Medical offices.
• Bilingual (Spanish or other languages and English).

Knowledge, Skills and Abilities:

• Confident public speaker with excellent communication skills.
• Excellent organizational skills.
• Reliable and professional.
• Possesses a personal and friendly demeanor.
• Great customer service, sales, and closing skills as well as purposeful and timely follow-up skills.
• Flexibility to be called upon when needed.
• Ability to use own initiative and to work unsupervised.

Company Description

Sanitas is a global healthcare organization expanding across United States. Our services include primary care, urgent care, nutrition, lab, diagnostic, health care education and resources for our patients. We strive to attract professionals who believe in our mission, vision and are dedicated to the service of our patients and their families creating a memorable experience through compassion, respect, and kindness.