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Guest Experience Specialist GES Part Time

Santa Barbara Zoo

Guest Experience Specialist GES Part Time

Santa Barbara, CA
Part Time
Paid
  • Responsibilities

    Does helping others make your day? Do you like the outdoors and working with children and their families? Do you feel comfortable and excited engaging in conversations with guests? Are you interested in helping our conservation efforts? If yes, we invite you to contact us!

    This is a great opportunity for first time job seekers-and anyone energized by providing excellent customer service.

    Overview:

    Under general direction of the Director of Guest Experience, Director of Retail Operations or Manager of Culinary Program, the Guest Experience Specialist facilitates a positive guest experience by providing excellent service to all those visiting the Santa Barbara Zoo.

    Essential Duties include:

    Greets every Guest within 10 feet with a warm smile, and every guest within 5 feet with a friendly “hello”.

    Answer phone calls promptly and professionally.

    Promotes the sale of memberships and processes the paperwork.

    Performs duties of ticket sales and customer service at Admissions and Parking

    Performs guest safety for train by closing gates and blocking tracks

    Responds to all guest inquiries, comments and criticisms in a timely manner, in accordance with the guest relation’s procedures.

    Associates with guests to share information, identify their needs, and make their experience a more personal one, providing a high level of customer service and satisfaction.

    Performs opening and closing procedures and assures that all necessary tasks are completed.

    Ensures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work area clean, picking up trash while out in Zoo, and reporting unsafe or unsightly conditions.

    Follows cash handling and point of sale procedures as outlined in the Employee Policy Manual.

    Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual.

    Understanding/Handling Emergency Situations:

    Responds to emergencies quickly and follows emergency protocols.

    Remains calm and creates an atmosphere of calm and control for those dealing with the emergency situation.

    Requirements: Applicants must be minimum 16 years of age (Work permit required for 17 and under, unless graduated from high school). Outgoing personality with positive attitude required. Prior Customer Service and Cash Handling experience a must! Applicant must be able to stand/walk for up to two continuous hours and access all areas of the facility.

    Must be able to work weekdays, some weekends, holidays, school breaks, and some evenings when events or training are scheduled.

    Compensation: $12.00/hour

    Schedule: Up to a max. of 25 hours per work week