Contribute to growing one of the most extensive membership programs in our Santa Barbara community!
Does helping others make your day? Do you feel comfortable and energized engaging in conversations with visitors? Do you enjoy working in teams, in a fast paced environment? Do you enjoy computer work in an office setting? If so: fill out your application online today!
The Membership Clerk is a positive, organized, detail-oriented individual who has strong communication and data entry skills, and enjoys engaging with people of all ages. Under general direction of the Director of Membership, and the Membership Associate, the Membership Clerk is responsible for processing membership applications and providing quality service to current and prospective Santa Barbara Zoo Members and other guests.
Entering membership data and transferring membership data from point-of-sale system to membership database
Processing membership card packages to mail out
Answering membership questions via phone, email, and in person
Assisting members with online account activation
Supports the Membership Team as needed
Performing other duties, as assigned.
Must be at least 18 years of age and have a high school diploma
Must have a positive attitude and be willing to represent the Santa Barbara Zoo’s wholesome, family-friendly brand, and support the Zoo’s mission
Must be proficient in Microsoft Office, have strong communication skills, written comprehension, speech clarity, speech recognition, inductive reasoning, and strong customer service skills
Experience with Raiser’s Edge or other database software, a plus
Must have at least one year of experience working in an office setting, preferably in the customer service field
Prior experience using CounterPoint, Raiser's Edge, and/or Outbound, a plus
Schedule: 20-25 hours/work week. Includes weekend, holidays, and some weekdays. Generally between the hours of 9:00 AM and 5:00PM. May include an occasional evening for events.
Compensation: $12.25-$13.00/hour, DOE