Make a positive impact on our guests, experience while enjoying a fun, outdoors job!
Ride the train and support our mission by interacting with guests daily!
Under general direction of the Director of Guest Services and Attractions Manager, the Train Operator facilitates a positive guest experience by providing excellent service, safe environment, and a safe ride to all guests riding the train at the Santa Barbara Zoo.
ESSENTIAL DUTIES include the following:
Sells tickets and collects fees from guests. Operates and drives C.P. Huntington narrow gauge train.
Observes guests boarding train to ensure they are safely seated without being overcrowded.
Directs guest’s attention to points of interest and narrates the train ride.
Monitors activities to ensure adherence to rules and safety procedures to protect environment and maintain order, and ejects unruly patrons.
Performs routine maintenance of miniature train(s) and railroad right-of-way.
Maintains the train by keeping it clean and polished at all times.
Maintains appearance of landscaping around miniature train by cleaning the grounds and trimming plants.
Maintains area in and around train station to ensure it is clean and litter free.
Ensures that all daily inspections forms are in order filled accurately in a timely fashion and filed away in appropriate folder/binder.
Reports any and all mechanical problems to Director of Guests Service promptly.
Monitors and ensures that all coin operated kiddy rides and feeders are in working condition daily.
Collects and deposits coins to the teller on a regular basis.
Provides reads of banks after shifts, verify totals and reports any discrepancies
Ensures that maintenance is completed on time and is scheduled regularly
Reports to Director of Guests Services any challenges with part time Train Engineers.
Assists with maintaining the train barn and train work stations organized, clear of hazards and welcoming. Organizes, updates and files documents pertaining to the trains and train staff
Provides reports to train mechanic as needed.
Adheres to all Guest Services and Cash Handling procedures as outlined in policies & procedures..
Adheres to Zoo’s policies and procedures as outlined in the Employee Policy Manual.
Applies and Exemplifies “green” (sustainable) practices whenever possible.
Greets every Guest with a warm smile.
Insures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work area clean, picking up trash while out in Zoo, and reporting unsafe or unsightly conditions.
Maintains a neat and clean appearance and adheres to the Zoo’s dress code policy.
Responds to all guest inquires, comments and criticisms in a timely manner, in accordance with the guest relation’s procedures.
Associates with guests to share information, identify their needs, and make their experience a more personal one.
Takes responsibility to stay informed about happenings at the Zoo, such as reading employee communications and attending meetings.
Thanks the guests for their visit and continued support of the Zoo.
Reflects the qualities outlined in the Guest Relations Statement and the Employee Pledge.
Other guest services duties as assigned by Director, Assistant Director or Guest Services Operation supervisor.
Other duties as assigned
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
At least 18 years of age
Customer service and cash handling experience
Must have general working knowledge of Microsoft Office
Must type at least 35wpm.
Knowledge, Skills, Abilities:
Ability to operates C.P. Huntington narrow gauge train throughout shift in a safely manner
Basic knowledge of hand tools and mechanical maintenance.
Ability to follow verbal and written directions.
Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests.
Simple arithmetical calculations without the use of a calculator.
Effective oral and written communication skills.
Possess an outgoing and friendly personality.
Self-motivated and able to work without direct supervision.
Capacity to perform several job duties at once; and multi-task successfully.
Ability to exercise safe working habits.
Available to work holidays and weekends.
License, Certification, or Preferred Qualifications:
Valid California drivers license and a good driving record
Physical Demands & Work Environment:
Ability to operate trains safely at all times
Requires the ability to access all areas of the department.
Must be able to participate in operational practices: includes ability to lift 50 lbs., climb stairs or ladders, and manipulate basic tools of the job.
Must be able to stand/walk for two continuous hours.
Must have the ability to sit and twist at waist repeatedly when driving the train.
Involves working indoors and outdoors in all weather conditions
Supportive and open employment culture.
C.P. Huntington narrow gauge train (gasoline powered).
Various hand tools such as screwdrivers, wrenches, and pliers.
Hand operated gasoline pump.
Various landscaping hand tools such as racks, pruning shears, and shovels.
Cash register POS system