Retail Specialist

Santa Barbara Zoo

Retail Specialist

Santa Barbara, CA
Part Time
  • Responsibilities

    Retail Specialist

    Have you ever dreamed of working at the Zoo? Are a natural at engaging people? Does providing excellent customer service energize you? If yes, we'd like to speak with you!

    Schedule: Flexible hours. Up to 25 hrs/wk. or as few as 10 hrs/wk. Typical shifts 9:00 - 1:00 or 2:00 or 12:00/1:00 - 5:30/6:00. Preferably some availability Monday - Friday.

    Compensation: $13 per hour

    Job Description

    Job Title: Retail Specialist

    Position Status: Non-Exempt

    Department: Retail Operations

    Regular Hours: Part-Time

    The Retail Specialist (RS) assists in executing the daily retail operations throughout the Zoo. This includes, and is not limited to, providing exemplary guest service in the retail shops, remote retail locations, and retail driven attractions. The RS exemplifies the highest standards to ensure the quality of the guest experience and the continued development of the institution’s Retail Operations.

    ESSENTIAL DUTIES include the following:

    Guest Experience and Sales

    Greets every guest within 10 feet with a warm smile, and every guest within 5 feet with a friendly “hello”.

    Engages with guests to share information, identify their needs, and make their experience a more personal one, providing a high level of customer service and satisfaction.

    Recommends, selects and helps locate merchandise based on guest needs.

    Responds to all guest inquiries, comments and criticisms in a timely manner, in accordance with the Zoo's guest relation’s procedures.

    Describes merchandise and explains use, operation, and care of merchandise to guests.

    Rings up sales using POS/Registers.

    Keeps work areas clean. Straightens items, restocks. Prepares merchandise for purchase or rental.

    Assists in arranging and displaying merchandise to promote sales.

    Rents of strollers, wagons and wheelchairs, ensuring cleanliness and maintenance.

    Answers phone calls promptly and professionally.

    Thanks guests for their visit and continued support of the Zoo.

    Operational Duties

    Performs opening and closing procedures including signing out/dropping off banks, signing out radios, and reporting any major problems or violations to supervisor immediately.

    Opens and/or closes retail stores, when scheduled to do so by supervisor.

    Ensures the Zoo’s presentation standards for cleanliness and maintenance are met, not only in retail stores, but Zoo-wide by picking up trash while out in the Zoo and while walking in from the parking lot.

    Other Duties

    Performs other duties as assigned.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education, Experience, Skills and Knowledge:

    Applicants must be minimum 14 years of age (Work permit required for 17 and under, unless graduated from high school).

    No minimum education required.

    Customer service and cash handling experience preferred.

    Outgoing and friendly personality a must.

    Self-motivated and able to work without constant supervision.

    Ability to communicate effectively in writing and orally in English and ability to follow verbal and written directions.

    Ability to perform several job duties at once successfully and efficiently; multi-task.

    Ability to perform arithmetical calculations without the use of a calculator.

    Ability to be exact or accurate with cash.

    Ability to work in a fast paced environment effectively during peak hours.

    Physical Requirements:

    This position requires the handling of merchandise, supplies and materials. It will be physically demanding.

    Your physical functions will include:

    Ability to physically access all areas of the Zoo.

    Ability to stand for at least two (2) continuous hours at a time.

    Ability to lift/carry 30 lbs. or push/pull 70 lbs., climb stairs or ladders, and manipulate basic tools of the job. Ability to move large quantities of merchandise with carts, dollies, hand trucks, and other moving equipment.

    Ability to bend, twist, reach, push, pull and perform repetitive motions.

    Work Environment:

    Ability to work indoors and outdoors in generally mild weather conditions.

    Ability to work effectively in a shared work space, at times in chaotic environment, with sounds and noise levels that can be distracting.

    Flexibility and willingness to work week-ends, holidays and occasionally after hours.

    This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.

    The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship.