Contribute to growing one of the most extensive membership programs in our Santa Barbara community!
Does helping others make your day? Do you feel comfortable and energized engaging in conversations with visitors? Do you enjoy working in teams, in a fast paced environment? Do you enjoy working in an office setting? If so: fill out your application online today!
The Member Services Ambassador is a friendly, organized, detail-oriented individual with strong communication and interpersonal skills, who enjoys engaging with people of all ages. Under general direction of the Director of Membership and Membership Associate, this position is responsible for providing information and phone, in-person, and email support to our current and new Zoo members.
Processes mail and phone membership orders
Stays knowledgeable about the Zoo, events, programs, and membership information
Communicates accurately and effectively information regarding membership categories to members, guests, staff, and volunteers
Answers membership questions via phone, email, and in person
Supports the Membership Team as needed
Performs other duties, as assigned.
Must be at least 18 years of age
Must be self-motivated, customer service and sales-oriented, detail-oriented, and efficient at multi-tasking
Ability to work effectively and be comfortable working in a high foot traffic hallway work environment
Must have accurate data entry skills, be proficient in Microsoft Office, have strong communication skills, written comprehension, speech clarity, speech recognition, inductive reasoning
Experience with Raiser’s Edge or other database software, a plus
Must be willing to represent the Santa Barbara Zoo’s wholesome family-friendly brand, and support the Zoo’s mission
One year of prior experience working in customer service or membership preferred, as well as prior experience using CounterPoint, Raiser's Edge, and/or Outbound
Schedule: 20-25 hours/work week. Includes weekend, holidays, and some weekdays. Generally between the hours of 9:00 AM and 5:00PM. May include an occasional evening for events.
Compensation: $12.25-$13.00/hour, DOE