We are seeking outgoing, motivated, and detail-oriented individuals interested in getting experience in the event industry.
Do you love parties? Do you strive on customer service? Are you calm under pressure? Join our team of professional event hosts and ensure events held at the zoo are a wonderful, enjoyable and safe experience for our guests!
Excellent communication and time management skills, must have the ability to work well in a team, and multi-task under time constraints. At least one year paid customer service experience is required. Requires the ability to access all areas of the facility and the ability to negotiate the zoo work environment and to occasionally lift objects weighing up to 50 lbs.
Schedule: Up to a maximum of 25 hours per week, including week ends, holiday and some evenings, based on business needs regarding events schedule.
JOB DESCRIPTION: EVENT HOST
SUMMARY: Under general direction of the Director of Business Operations and the Events Manager: the Events Host is responsible for making sure that events held at the Zoo are a wonderful, enjoyable, and safe experience for all concerned, in order to accomplish our goals of providing a superior visitor experience while successfully coordinating all supporting services. Events may include and are not limited to: corporate events, weddings, birthdays, special events, hosted meetings and zoo events.
ESSENTIAL DUTIES include the following:
Arrives on time for scheduled shift, professionally dressed and ready to begin work.
Maintains a professional appearance and composure at all times, as a representative of the Zoo.
Prepares electric cart(s) for service, and operates cart according to Zoo policies and safety standards.
Inspects and prepares Hilltop area, restrooms, and other event sites upon arrival. Helps with event set up as needed.
Escorts all deliveries and service providers from entrance gate to the event site, and out to the parking lot when they are through.
Sets up for guests’ arrival and tickets collection at front gate, and performs a ticket count once guests have arrived.
Answer questions and direct guests as needed.
Collaborates with Zoo Catering Services (ZCS) and other service providers on a frequent basis to ensure their needs are being met, and that Zoo policies and protocols are being adhered to.
Spot checks cleanliness of restrooms. and cleans up as needed.
Ensures proper and timely cleanup of all areas used by the client and service providers.
Manages the flow of traffic to and from the Hilltop area in conjunction with the other Event Host(s) on duty and the front gate staff, as necessary.
Inspects property at end of event for damage, lost items, and other discrepancies. Reports any discrepancies to the Events Coordinator and Event Supervisor .
Fills out a Host Report at the end of each event that details the event, and any problems that arose during the event.
Submits an event report to the Events Coordinator or Events Supervisor at end of every evening event.
Maintains order and ensures adherence to safety rules/protocols.
Handles emergency situations in a professional manner and according to Zoo policy and protocols.
Occasional collateral office duties (such as stuffing envelopes), as required.
Adheres to the Zoo’s policies and procedures as outlined in the Employee Policy Manual.
Ensures that Zoo rules, policies, and protocols are being adhered to by all concerned.
Applies and Exemplifies “green” (sustainable) practices whenever possible.
Attends all events specific safety and operation training. Orientation Training List Attached
Zoo Special Events, including, but not limited to, Roar & Pour, Zoo Brew and Boo at the Zoo. The specific duties related to these events will vary based on event size and requirements.
Greets every guest with a smile.
Thanks guests for supporting/visiting the Zoo.
Insures the Zoo’s presentation standards for cleanliness and maintenance are met by keeping work areas clean, picking up trash, and reporting unsafe or unsightly conditions.
Associates with guests to share information, identify their needs, and make their experience a more personal one, providing a high level of customer service and satisfaction.
Responds to all guest inquiries, complaints, and comments according to Zoo guest relations procedures.
Maintains a clean, neat appearance and adheres to the Zoo’s uniform dress code.
Takes responsibility to stay informed about happenings at the Zoo, such as reading employee communications and attending Zoo meetings.
Reflects the qualities outlined in the Guest Relations Statement and the Employee Pledge.
Other miscellaneous duties as required.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and environmental characteristics described below are representative of the knowledge, skill, ability, and working and physical elements required of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience:
Customer service experience preferred
At least 18 years of age
Knowledge, Skills, Abilities:
Ability to interact courteously and respectfully with supervisors, fellow employees, volunteers, and our guests.
Ability to maintain a diligent, friendly, and professional demeanor.
Attention to details.
Effective oral communication skills.
Ability to effectively problem solve.
Ability to follow oral and written direction.
Ability to exercise safe work habits.
Ability to simultaneously assist and interact with guests, while overseeing event.
Must be enthusiastic, outgoing and personable.
Physical Demands & Work Environment:
Requires the ability to access all areas of the facility.
Must be able to climb stairs and stand / walk for up to two continuous hours.
Involves walking out-of-doors in all weather conditions (climate in Santa Barbara is mild).
Supportive and open employment culture.
Regularly lifts and carries objects weighing up to 20 lbs.
Occasionally lifts and carries objects weighing up to 50 lbs.
This job description is representative of the expectations of the position described. Additional duties, reporting relationships, and/or position criteria may be assigned as deemed necessary by the Chief Executive Officer or authorized representative. No changes to this job description shall be made without written permission by the Chief Executive Officer or authorized representative.
The Zoo reserves the right to revise this job description at any time. The job description does not constitute a contract for employment, and does not guarantee employment for any specified period of time. The job description does not in any way alter the at-will employment relationship