Job Description

Exciting opportunity to utilize your excellent customer service skills join a global logistics company in the Fontana, CA area as a Move-In, Relocation Coordinator. 

SUMMARY:

A RELOCATION COORDINATOR assists a client with all aspects of moving. Their job involves working as the hub of communication between the client and internal team for moving services. Typical duties include identifying client needs, scheduling appointments, and recommending services. This career requires excellent communication skills and attention to detail.

ROLE AND RESPONSIBILITIES: Assists sales department with:

• Answering phone calls, taking orders for current accounts
• Direct new clients to sales
• Submit credit approval for new clients
• Complete Certificates of Insurance

Coordinate and oversee processes to provide a smooth move process

• Attend meetings with sales personnel/accounts to gather info
• Preparing accurate and complete customer presentations
• Prepare and disperse commercial workbook and paperwork

Develop, complete, and submit all documentation and workflow plans

• Complete O&I workbook and distribute necessary paperwork
• Inform operations department of any changes
• Relate information regarding problems to appropriate personnel
• Inform shippers of any changes, delays, etc.
• Rates charges on O&I Workbook
• Oversee equipment left aft customer site
• Audits equipment rental charges

Follow up with quality checks on selected, sensitive moves in order to determine any claims

• Attend internal/external sales meetings and training sessions as required

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• 1-2 years customer service experience working in an office environment
• 2 years in the moving, relocation, transportation industry preferred
• MS Word, Outlook, and data entry on ERP system experience 
• Excellent verbal and written communication skills
• Ability to compose comprehensive memos, letters, and reports
• Accurate, detail-oriented, and goal-oriented
• Knowledge of team concepts

Company Description

Savage Search Associates is a full service, family-owned recruitment firm supporting Executive Search, Management, Human Resources, Accounting & Finance, Sales & Marketing, Operations, Construction Management, and Administrative search projects.