JOB TITLE: Inside Sales Team Assistant - B Department:              OFFICE - Ordering

REPORTS TO: Sales Director                                                PAY RANGE: $12.00 - $15.00 per Hour

JOB SUMMARY:

The Office Assistant - Sales can expect to contribute to our team with order processing

and assisting with the beginning and end of our sales process.

DUTIES/RESPONSIBILITIES:

■ Answer phone calls and assist customers' requests - if needed direct calls

■ Assist customers with questions regarding their estimates when a salesperson is unavailable or

   the customer is a house account

■ Assist customers in the showroom as one of the primary persons to do so

■ Assist with order processing by inputting orders for new orders, RGAs, Repairs, etc

■ Assist with customer’s requests for service calls and fielding if any parts are needed prior to a

    visit - including obtaining images when able

■ Assist with follow up on installations and updating clients on their RGA statuses

■ Schedule RGA appointments for installation

■ Be in charge of regularly used parts for inventory and order more as needed

■ Order/reserve any rental equipment needed for jobs

■ Assist with other facets of the customer's journey including order updates, scheduling

   consultations, etc.

■ Stay up to date on the latest with products and lead times

■ Follow up on outstanding payments after installation

■ Prep shipments for repairs/returns and oversee its timely shipment out

■ Keep notes and records up to date

■ Complete all daily tasking on time

■ Assist with any other items as assigned by the Sales Director and/or Office Manager 

REQUIRED SKILLS/ABILITIES:

■ Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel);

    scheduling appointments/updating calendars

■ Document & properly format all notes

■ Able to learn about products quickly

■ Strong customer service skills

■ Excellent written and verbal communication skills

■ Keep a steady work pace and balance workload well

■ Highly organized multitasker who works well in a fast-paced environment

■ Adaptable to new tasks and procedures

■ Willingness to learn and grow with the company

EDUCATION AND EXPERIENCE:

High school diploma or equivalent

Prior Sales experience in an office environment is preferred, but not required

BENEFITS:

● Vision and Dental Plans after 90 days

● Additional accident plans are available after 90 days

● PTO available after 90 days

● 401k with match after a year

● Potential for raises after 90 days and 1 year

PHYSICAL REQUIREMENTS:

● Must be able to sit for prolonged periods of time at a desks

● Must be able to use a keyboard and mouse for typing

● Must be able to lift and carry 50 lbs. or more

● Stooping, bending, crouching may be required for moving parcels

● Must be able to speak, hear and understand instructions accurately and quickly

● Hearing: must be adequate for phone use and in-person conversations

● Vision: needs to be able to see the computer screen and across the room well. If needed proper

    corrective lenses must be worn

Savannah Blinds provides equal employment opportunities to all employees and applicants for

employment and prohibits discrimination and harassment of any type without regard to race, color,

religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation,

gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement,

promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training

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