Job Description

WHAT YOU WILL BE DOING

The Apple/Mac Computer Support Technician will be responsible for diagnosing and repairing computer hardware and software issues while also providing exceptional customer support to the end-users.

WORKING ONSITE IN HYANNIS, MA IS A REQUIREMENT FOR THIS POSITION.

Duties/Responsibilities:

• Responsible for diagnosing computer hardware issues.
• Responsible for diagnosing computer software issues.
• Responsible for repairing and replacing computer hardware components as needed.
• Responsible for staying current on necessary training as directed by supervisor.
• Responsible for creating repair cases with hardware manufacturers and completing repairs according to specified protocols.
• Responsible for documenting deployment, tracking, maintaining IT company asset information.
• Responsible to updating and tracking end-user reported issues from submission to resolution.
• Responsible for updating Service Request Status and communicating with end-users on Repair Status.
• Responsible for preparing and issuing MacBook Pro laptops to all new employees.

Qualifications

WHAT YOU NEED FOR THIS POSITION

Required Skills/Abilities: 

• Must have experience working with modern Apple/Mac Computer Hardware.
• Must have macOS configuration and/or administration experience.
• Must have basic understanding of basic Computer Networking protocols; DHCP, DNS, TCP/IP.
• Must have strong verbal communication skills.
• Must have strong written communication skills.
• Must have a strong sense of discretion.
• Apple/Mac Certifications or the ability and desire to obtain them preferred.

Education and Experience:

• Must have minimum High School Diploma or equivalent degree. 
• 2 years previous experience diagnosing and repairing computer hardware preferred.

Physical Requirements: 

• Must be willing to work onsite at our Hyannis, MA location.
• Must be able to lift 45 lbs.
• Must be able to sit at a desk for prolonged periods of time.
• Must be able to work in confined spaces and wiring closets as necessary.

WHAT’S IN IT FOR YOU?

• Competitive hourly pay rate and a 401(k) match
• Strong benefits package including robust and affordable health plan options – Savant's employer contribution rates put us in the top 5% of an elite group of employers who generously cover health care cost for our employees!
• Use of cool home automation gear in your home as part of our alpha program!
• Office perks including gym/showers, basketball, walking/running groups, lounges, weekly catered lunch, and regular team activities
• Working near great outdoor hiking and bike trails, beaches, camping, and spectacular scenery
• A reasonable commute from greater Boston

Applicants must be authorized to work in the U.S.

Savant Systems, Inc (Savant) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, national origin, ancestry, sex (including pregnancy), gender (including gender identity, gender nonconformity and status as a transgender or transsexual individual), age, sexual orientation, physical or mental disability, citizenship, genetic information, domestic violence victim status, past, current or prospective service in the uniformed services or any other characteristic protected under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Savant does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Savant and the recruitment agency or party requesting payment of a fee.