Job Description

Save A Cup (saveacup.com) is an ecommerce wholesale supplier of premium drinkware products to crafters and hobbyists.

We’re seeking a representative who cares deeply about delighting customers and thrives when dealing with challenging customer interactions.

WHAT YOU’LL BE DOING: This is a customer-facing role. You will be responsible for both inbound and outbound communications helping answer customer questions, resolving issues, and/or providing proactive support via chat, phone calls, and Facebook messages.

WHY THIS ROLE WILL EXCITE YOU: You enjoy working closely with customers. You feel energized when you are able to help and delight customers.

WHERE YOU WILL BE WORKING: This role has the flexibility to work remotely, with scheduled days in our Santa Fe Springs office.

WHO YOU’LL BE WORKING WITH: This role reports to the Head of eCommerce. You’ll work closely with customers, operations, marketing, and fellow customer service representatives.

HOURS: 40 hours per week. Hours can range between 7:30AM - 4:30PM M-F.

WHAT YOU NEED TO BE SUCCESSFUL: A successful candidate will have fantastic communication skills and a communication style that is friendly, clear, but concise (especially written communication).

You must be comfortable navigating different technology platforms.

Bonus (not required) if you have experience in crafting and/or personalizing items like tumblers.

SALARY & BENEFITS: Full-time. $17/hr. PTO. Medical.