Customer Service Representative 1, 2, or 3
Job Description
FULL-TIME POSITIONS TO BE FILLED AT LEVEL 1, 2 OR 3 DEPENDING UPON QUALIFICATIONS AND EXPERIENCE. IMPORTANT: THIS POSITION FUNCTIONS AS A ROVING CSR TO COVER ABSENCES AT OUR BANKING CENTERS IN LAYTONVILLE, WILLITS, REDWOOD VALLEY, UKIAH AND HOPLAND. MILEAGE IS REIMBURSED. JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE 1
DEPARTMENT: BRANCH ASSIGNED
REPORTS TO: BRANCH MANAGER/OPERATIONS OFFICER
SALARY GRADE: 11 STARTING WAGE: $16.00/HR. DEPENDING UPON QUALIFICATIONS AND EXPERIENCE.
REVISION DATE: 9/2019
FLSA: NON-EXEMPT
EQUAL EMPLOYMENT OPPORTUNITY
Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit, qualifications and abilities. Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, sexual orientation, gender identity, protected veteran, disability, or any other status protected by law.
POSITION SUMMARY
Perform transactional duties to serve customers including receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide cash receipt and payment services in accordance with Bank policies and procedures. Present and explain basic Bank products and services to customers. Communicate effectively with customers or prospective customers and represent the Bank in a positive and professional manner.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM EDUCATION AND/OR EXPERIENCE REQUIREMENTS
LANGUAGE SKILLS
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to use a basic calculator.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
OTHER SKILLS AND ABILITIES
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with arms, talk or hear and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to climb or balance, stoop, kneel, crouch and may occasionally use ladders for a variety of tasks. The employee must frequently lift and/or move 10-20 pounds and occasionally lift and/or move 25-50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Some driving may be required.
Post-offer physical is not required for this position.
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE 2
DEPARTMENT: BRANCH ASSIGNED
REPORTS TO: BRANCH MANAGER/OPERATIONS OFFICER
SALARY GRADE: 12
REVISION DATE: 9/2019 STARTING WAGE: $16.00 - $16.80/HR DEPENDING UPON EXPERIENCE AND QUALIFICATIONS.
FLSA: NON-EXEMPT
EQUAL EMPLOYMENT OPPORTUNITY
Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit, qualifications and abilities. Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, sexual orientation, gender identity, protected veteran, disability, or any other status protected by law.
POSITION SUMMARY
Perform transactional duties to serve customers including receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide cash receipt and payment services in accordance with Bank policies and procedures. Present and explain basic Bank products and services to customers. Communicate effectively with customers or prospective customers and represent the Bank in a positive and professional manner.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM EDUCATION AND/OR EXPERIENCE REQUIREMENTS
LANGUAGE SKILLS
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to use a basic calculator.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
OTHER SKILLS AND ABILITIES
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with arms, talk or hear and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to climb or balance, stoop, kneel, crouch and may occasionally use ladders for a variety of tasks. The employee must frequently lift and/or move 10-20 lbs and occasionally lift and/or move 25-50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Some driving may be required.
Post-offer physical is not required for this position.
JOB TITLE: CUSTOMER SERVICE REPRESENTATIVE 3
DEPARTMENT: BRANCH ASSIGNED
REPORTS TO: BRANCH MANAGER/OPERATIONS OFFICER
SALARY GRADE: 13
REVISION DATE: 9/2019 STARTING WAGE: $16.00 - $18.06/HR. DEPENDING UPON EXPERIENCE AND QUALIFICATIONS.
FLSA: NON-EXEMPT
EQUAL EMPLOYMENT OPPORTUNITY
Savings Bank of Mendocino County is an Equal Opportunity Employer and employment selections are based on merit, qualifications and abilities. Savings Bank of Mendocino County will consider all qualified applicants for employment and does not discriminate in employment opportunities or practices on the basis of: age, race, religion, color, sex, national origin, sexual orientation, gender identity, protected veteran, disability, or any other status protected by law.
POSITION SUMMARY
Perform transactional duties to serve customers including receiving or paying out funds with high accuracy. Maintain accurate transactional records. Provide cash receipt and payment services in accordance with Bank policies and procedures. Present and explain all Bank products and services to customers with extensive product knowledge. Communicate effectively with customers or prospective customers and represent the Bank in a positive and professional manner. Perform supervisory duties as necessary. Certified Mentor for CSR and New Accounts as applicable.
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
Regular and predictable attendance and punctuality.
Greet and welcome customers to the Bank in a courteous, professional and timely manner, providing prompt, accurate and efficient transactions within established Bank policies and procedures.
Demonstrated ability to perform ALL ESSENTIAL JOB FUNCTIONS AND DUTIES OF THE CSR 1 AND CSR 2 job descriptions accurately, efficiently and with minimal supervision.
Perform all X-Box and Vault duties, including incoming and outgoing cash shipments.
Open and close safe deposit boxes, as applicable to Branch.
Establish Night Depository agreements, as applicable to Branch.
Sign official checks and approve teller transactions within designated limits.
Assist with Branch Certifications.
Supervise staff on a limited basis, within scope of authority, as needed.
Review signature cards, when authorized.
Mentor new staff members as a Certified Branch Mentor.
Process counterfeit bills and send to appropriate governmental agencies.
Must be able to travel to other branches, as assigned.
Adhere to agreed-upon service standards
Return phone calls and e-mails the same day, or at maximum, within 24 hours.
Adhere to goals set by the bank.
Other duties as assigned.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS
LANGUAGE SKILLS
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to use a basic calculator.
REASONING ABILITY
Ability to solve problems and deal with a variety of situations. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
OTHER SKILLS AND ABILITIES
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, sit, reach with arms, talk or hear and use hands to finger, handle or feel objects, tools or controls. The employee is occasionally required to climb or balance, stoop, kneel, crouch and may occasionally use ladders for a variety of tasks. The employee must frequently lift and/or move 10-20 lbs and occasionally lift and/or move 25-50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Some driving may be required.
Post-offer physical is not required for this position.