JOB LEVEL
P40
EMPLOYEE ROLE
Individual Contributor
** The Opportunity**
**
As a Scaled Customer Account Manager at Adobe, you will manage a portfolio of customer accounts across DX solutions. In addition, you can expect to be working very closely with the respective sales teams to develop new value propositions, build awareness and reveal new expansion opportunities. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast paced environments. Leave your footprint in the Digital Transformation space that is growing by leaps and bounds by joining an outstanding Account Management team.
**
** What you will do**
** Account Management: Guide customers through onboarding and implementation by coordinating with delivery teams. Drive adoption, overall health, value realization, and renewal readiness, serving as the primary point of contact.**
** Relationship Management : Build trust and develop strong, multi-threaded relationships across business and technical stakeholders to drive mutual value.**
** Solution Expertise: Knowledgeable of key product use cases and expected outcomes -to guide customers toward best-practice adoption.**
** Customer Health and Forecast Discipline : Proactively maintain an accurate rolling 4-quarter outlook of attrition forecast and maniacally manage customer health.**
** Value Realization: Actively engage with customer to calculate ROI derived from Adobe solutions (Productivity and Business Value)**
** **Growth Identification & Expansion:Identify expansion opportunities through product-usage insights, evolving customer needs, and cross-sell alignment
** What you’ll need to succeed**
A minimum of 5 years’ prior customer success, account management, or sales experience from a high-tech (SaaS) company.
Deep understanding of Marketo, Adobe Analytics, Adobe Target, Adobe Experience Platform, or similar solutions.
You have experience developing strategies on assigned accounts to fully leverage technology solutions.
You have led projects from conception to closure and have experience using internal resources to get things done.
You know how to build trusted relationships with executive sponsors and end users.
Experience running a full sales cycle.
Strong written and verbal communications.
Bachelor’s degree or equivalent practical experience.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $135,200 -- $234,150 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
In California, the pay range for this position is $161,700 - $234,150 │ In Colorado, the pay range for this position is $149,400 - $216,300 │ In Washington, the pay range for this position is $158,900 - $230,000
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California :
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
Jan 19 2026 12:00 AM
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.