Benefits:

Bonus based on performance

Company parties

Flexible schedule

Free uniforms

Opportunity for advancement

Training & development

Perks and Benefits:

Direct career growth path to Management positions (Ass. Manager, Manager) and additional options

Competitive hourly base pay, plus tips; sales bonuses

Medical, dental, and vision insurance benefits

Merit-based pay increases

Paid Vacation

Complimentary service membership

About the Position:

The S.E.A.M Team is pivotal in the growth and operation of our stores at Scenthound. They are focused on phone-based appointment setting, selling, and member engagement touchpoints while upholding the Scenthound standard of exceptional service to every customer.

This position requires:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

Time management

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful SEAM Team Rep is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – Lead Conversion and Membership Retention

Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage customer expectations; Resolve customer concerns; Retain memberships

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards

Exceptional verbal communication and a comfortability in a 100% Phone-based environment

This is a remote position.