Job Description

Scenter Manager

Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

NORTH STAR

We enrich the connection between people and their dogs.

VALUES

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This position requires:

Management experience

Dog care/handling experience

Customer service experience (retail, restaurant)

Strength to lift up to 70 pounds; stamina to stand for long periods of time

Reliable transportation

Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the Scenter with emphasis on critical KPI’s: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety

Provide leadership, guidance, and mentorship for the Scenter employees

Drive employee development through leadership, training, and performance reviews

Uphold quality standards through hands-on participation, employee audits, and training

Promptly and accurately communicate information from upper management to your team

Identify when/ where help is needed and provide assistance to keep Scenter on schedule

Create an environment conducive to teamwork, open communication, and Scenthound values

Manage client expectations; Resolve customer concerns

Ensure safety of dogs and team members at all times

Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities

Effective communication with team members and dog parents

Leadership, coaching, mentorship

Recruiting, hiring, and creating a happy and effective team

Problem-solving

Attention to detail

Time-management – ability to make an efficient schedule

Computer/ technology proficiency

Accountability; hold oneself and others to a high quality of services

Benefits

Competitive compensation plan that includes salary, bonuses, and paid vacation

Merit-based pay increases

Work Remotely

No

Job Type: Full-time

Salary: From $45,000.00 per year

Benefits:

Employee discount

Retirement plan

Schedule:

Day shift

Monday to Friday

Weekend availability

Supplemental pay types:

Bonus pay

Application Question(s):

Direct experience working with dogs or other animals is always helpful. Please describe any experiences you may have.

Education:

High school or equivalent (Preferred)

Experience:

Customer service: 1 year (Preferred)

Work Location: One location