Benefits:

Competitive salary

Employee discounts

Opportunity for advancement

Paid time off

Training & development

Free uniforms

Perks and Benefits:

Direct career growth path to Management positions (Ass. Manager, Manager) and additional options

Competitive hourly base pay, plus tips; sales bonuses

Insurance reimbursement up to $275/month for full time employees

Merit-based pay increases

Paid Vacation

Complimentary service membership

About the Position:

The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. Starting wage is $14/hour + tips and sales commission. The company will guarantee a minimum of $1/hour in tips (although this tends to be higher.) A commission of $5 will be earned for every membership sale, both in-person and over the phone.

This position requires:

Sales experience and confidence (membership sales are highly valued!)

Customer service experience (retail, restaurant)

Computer/ Technology proficiency

A passion for dogs and dog health & wellness!

Reliable transportation

Who We Are Looking For:

We are searching for a goal-oriented team member who has a passion for sales and customer service! A successful Sales & Front Desk Associate is outgoing, self-motivated, an independent problem solver, and a compassionate dog lover! We are looking for a motivated team member who wants to advance their career through our training path to become a Scenthound Manager!

Tasks:

Drive membership sales through health and wellness education

Drive key performance indicators – average ticket price and rebook ratio – through memberships, service

add-ons, and retail sales

Develop membership leads; Follow up with potential members

Answer phone calls, schedule customer appointments, manage customer profiles and records

Manage cash drawer – responsible for daily cash handling

Manage customer expectations; Resolve customer concerns; Retain memberships

Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Perform other tasks and duties as assigned by the Scenter Manager

Skills and Abilities:

Confidence in selling services and products

Ability to connect with customers (both canine and human!) and provide outstanding customer service

Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services

Effective communication with team members and dog parents (in person and on the phone)

Independently solve problems using Scenthound values and culture as a guide

Attention to detail

Time-management; Scheduling appointments efficiently

Accountability; hold oneself and others to Scenthound standards

THIS POSITION HAS AN ANTICIPATED START DATE OF April 1ST. TRAINING WILL BE CONDUCTED IN OUR HERRIMAN LOCATION AT 5414 W DAYBREAK PARKWAY THROUGH MARCH. THE ANTICIPATED OPENING OF OUR NEW LOCATION IN SOUTH JORDAN AT 10479 S REDWOOD ROAD IS APRIL 15TH. EMPLOYEES MAY BE SCHEDULED AT ONE OR BOTH LOCATIONS BEGINNING IN APRIL.