About the Position:

The Assistant Location Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service.

This position requires:

Management experience

Customer service experience (retail, restaurant)

Sales experience in membership sales and retail.

Reliable transportation

Willingness to work in a smoke-free environment.

Passionate about dog health and wellness.

Who We Are Looking For:

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Location Assistant Manager is an independent problem solver, adaptable, detail-oriented, and compassionate dog lover! We are looking for a HANDS-ON leader who can manage the day-to-day operations of the location with an emphasis on critical KPIs: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks:

Drive membership sales through health and wellness education

Maintain a knowledgeable team that prioritizes dog wellness and safety.

Provide leadership, guidance, and mentorship for the location employees.

Drive employee development through leadership, training, and performance reviews

Uphold quality standards through hands-on participation, employee audits, and training

Promptly and accurately communicate information from upper management to your team

Identify when/ where help is needed and provide assistance to keep location on schedule.

Create an environment conducive to teamwork, open communication, and Scenthound values.

Manage client expectations; Resolve customer concerns.

Ensure the safety of dogs and team members at all times.

Adhere to Scenthound sanitary and cleaning practices.

Skills and Abilities:

Effective communication with team members and dog parents

Leadership, coaching, mentorship

Recruiting, hiring, and creating a happy and effective team

Problem-solving

Attention to detail

Time-management – ability to make an efficient schedule

Computer/ technology proficiency

Accountability; hold oneself and others to a high quality of services.

Perks and Benefits:

Direct career growth path to Location Manager and/or Area Management positions and additional options

Competitive base pay, plus tips; performance bonuses

Medical, dental, and vision insurance benefits available

Merit-based pay increases

Complimentary service membership