Who We Are

Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not only haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.

NORTH STAR

We remove barriers so that people can love and connect with their dogs every day.

VALUES

Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.

About the Position

The Scenter Manager is a vital position at Scenthound, offering strong leadership, sales expertise, and exceptional customer service. This position requires:

· Management experience

· Customer service experience (retail, restaurant)

· Strength to lift up to 70 pounds; stamina to stand for long periods of time

· Reliable transportation

· Willingness to work in a smoke-free environment

Who We Are Looking For

We are searching for a confident manager who leads with integrity, honesty, and compassion. A successful Scenter Manager is an independent problem solver, adaptable, detail-oriented, and a compassionate dog lover! We are looking for a HANDS-ON leader who can mange the day-to-day operations of the Scenter with emphasis on critical KPI’s: Labor Efficiency Ratio, Average Ticket Price, Rebook Ratio, etc.

Tasks

· Drive membership sales through health and wellness education

· Maintain a knowledgeable team that prioritizes dog wellness and safety

· Provide leadership, guidance, and mentorship for the Scenter employees

· Drive employee development through leadership, training, and performance reviews

· Uphold quality standards through hands-on participation, employee audits, and training

· Promptly and accurately communicate information from upper management to your team

· Identify when/ where help is needed and provide assistance to keep Scenter on schedule

· Create an environment conducive to teamwork, open communication, and Scenthound values

· Manage client expectations; Resolve customer concerns

· Ensure safety of dogs and team members at all times

· Adhere to Scenthound sanitary and cleaning practices

Skills and Abilities

· Effective communication with team members and dog parents

· Leadership, coaching, mentorship

· Recruiting, hiring, and creating a happy and effective team

· Problem-solving

· Attention to detail

· Time-management – ability to make an efficient schedule

· Computer/ technology proficiency

· Accountability; hold oneself and others to a high quality of services

Benefits

· Competitive compensation plan that includes salary, bonuses, tips, and paid vacation

· Merit-based pay increases