Benefits:

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free food & snacks

Paid time off

Training & development

Schedule & Operations Coordinator

Location: Canton, GA Job Type: Full-Time (In-Office) Pay Range: $18–$21 per hour (based on experience)

About Us

Hoods Unlimited is a fast-growing commercial kitchen exhaust cleaning and fire protection company serving restaurants, schools, hospitals, and food facilities across the Southeast. We are committed to keeping our customers safe and satisfied through reliable service, strong communication, and a customer-first culture.

Position Overview

We are seeking a Schedule & Operations Coordinator to join our operations team. This role is the frontline voice of our company, managing inbound calls, coordinating schedules, and supporting day-to-day operations. The ideal candidate has prior experience in customer service and scheduling, thrives in a fast-paced environment, and can independently handle customer issues with professionalism and discernment. You will spend a lot of the time on the phone with customers, coordinating service schedules, and handling customer situations with professionalism and initative.

Responsibilities

Answer a busy phone system and serve as the first point of contact for customers.

Handle calls related to scheduling and operations, and route calls for sales, finance, billing, and other departments to the appropriate person.

Build and coordinate schedules for a select group of service crews.

Confirm scheduled appointments with customers each week via phone, text, and email.

Reschedule or cancel appointments as needed while maintaining a positive customer experience.

Manage customer complaints and tough situations with initiative and sound judgment.

Serve as an advocate for customers while balancing company policies and operational needs.

Take ownership of tasks and solve problems independently using provided tools and resources.

Qualifications

1–2 years of experience in customer service (required).

Experience answering phones and handling customer communications (required).

Prior scheduling experience (preferred).

Strong problem-solving skills and ability to make decisions independently.

Excellent written and verbal communication skills.

Ability to manage multiple tasks in a fast-paced environment.

Professional, positive, and customer-focused mindset.

What to Expect

Full-time, in-office position.

Office hours: Mon–Thu 9:00 AM–5:00 PM, Fri 9:00 AM–4:00 PM.

Casual dress code.

A high-volume environment with frequent phone, text, and email communication.

A supportive team that provides training and resources — no micromanagement, just clear expectations.