Primary Healthcare Centers is seeking a Scheduler to join our team. This role is responsible for managing incoming calls, scheduling patient appointments, and assisting patients with questions related to their visits. The ideal candidate is organized, patient-focused, and able to communicate clearly while working in a fast-paced healthcare environment.

At Primary Healthcare Centers, our mission is to reveal God’s love through high-quality and accessible care for all, and we are looking for team members who share our commitment to serving our patients and community.

Position Summary

This position manages phone communications within the scheduling department, including answering calls, scheduling and rescheduling appointments, confirming appointments, and directing calls to the appropriate department. This role plays a key part in ensuring patients receive timely and accurate scheduling support.

This position may have remote work requirements and is subject to all current CMS vaccine mandates.

Key Responsibilities

Answer incoming calls for the scheduling department and assist patients with appointment requests

Schedule patient appointments based on provider availability, urgency, and patient needs

Process appointment cancellations, rescheduling, and updates

Confirm and verify patient information during the scheduling process

Provide patients with appointment details including date, time, location, and preparation instructions

Inform patients of the organization’s narcotic prescription policy when scheduling

Notify patients if sliding scale documentation will need to be updated prior to their appointment

Maintain accurate scheduling records and documentation

Answer patient questions regarding appointments, procedures, and visit preparation

Resolve scheduling conflicts professionally and efficiently

Work collaboratively with medical providers and staff to coordinate patient visits

Perform additional duties as assigned

Qualifications

Strong problem-solving and organizational skills

Ability to communicate effectively with patients, providers, and staff

Ability to remain calm and professional in stressful or high-volume situations

Strong computer and keyboard proficiency

Ability to maintain accurate records and documentation

Ability to interpret and follow clinic procedures and guidelines

Ability to establish and maintain positive working relationships with patients, coworkers, and the public

Basic math skills and attention to detail

Education and Experience

High school diploma or equivalent required

Two years of experience in a medical office preferred

Medical Assistant certification preferred but not required

LPN license in the State of Georgia preferred but not required